Royal Mail has a compensation scheme which allows businesses to claim refunds in the case of events like delayed package, lost package, damaged package and package delivered with some of the contents missing.
Claiming Royal Mail compensations regularly can help your business to easily save up to 20% on your overall shipping spend.
Not only that, monitoring and claiming refunds regularly help you receive better performance from shipping carriers which results in successful last mile deliveries.
Service errors eligible for Royal Mail Claims include
- Late Delivery
- Damaged Shipment
- Lost Shipment
Service types eligible for
Royal Mail Claims
- Royal Mail Tracked
- Royal Mail Tracked Returns
- Royal Mail Special Delivery Guaranteed by 1 pm letters
- Royal Mail Special Delivery Guaranteed by 1 pm parcels
- Royal Mail Special Delivery Guaranteed by 9 am letters
- Royal Mail Special Delivery Guaranteed by 9 am parcels
- International Tracked, International Tracked and Signed
- International Signed
Royal Mail refunds policy for businesses
Services eligible for Royal Mail Claims
- Royal Mail Tracked
- Royal Mail Tracked Returns
- Royal Mail Special Delivery Guaranteed by 1pm letters
- Royal Mail Special Delivery Guaranteed by 1pm parcels
- Royal Mail Special Delivery Guaranteed by 9am letters
- Royal Mail Special Delivery Guaranteed by 9am parcels
- International Tracked, International Tracked and Signed
- International Signed
Items sent for delivery within the UK
- We cannot accept a claim for loss unless 10 working days or more have passed since the item was due to be delivered (7 working days Royal Mail Tracked items and 5 working days for Special Delivery Guaranteed)
- Working days are Monday to Saturday excluding Public and Bank Holidays (Monday – Friday for Special Delivery Guaranteed)
- Claims must be made within 80 days of the date they were posted
- We usually provide a full response to claims within 30 days of receiving them, so please allow us this time to investigate before contacting us again
- Claims for Special Delivery Guaranteed® fee refunds, for items delivered after the specified delivery time must be made within 14 days of posting
- Guaranteed services
-
Services eligible for Royal Mail Claims
- Royal Mail Tracked
- Royal Mail Tracked Returns
- Royal Mail Special Delivery Guaranteed by 1pm letters
- Royal Mail Special Delivery Guaranteed by 1pm parcels
- Royal Mail Special Delivery Guaranteed by 9am letters
- Royal Mail Special Delivery Guaranteed by 9am parcels
- International Tracked, International Tracked and Signed
- International Signed
- Limitations
-
Items sent for delivery within the UK
- We cannot accept a claim for loss unless 10 working days or more have passed since the item was due to be delivered (7 working days Royal Mail Tracked items and 5 working days for Special Delivery Guaranteed)
- Working days are Monday to Saturday excluding Public and Bank Holidays (Monday – Friday for Special Delivery Guaranteed)
- Claims must be made within 80 days of the date they were posted
- We usually provide a full response to claims within 30 days of receiving them, so please allow us this time to investigate before contacting us again
- Claims for Special Delivery Guaranteed® fee refunds, for items delivered after the specified delivery time must be made within 14 days of posting
Explore refund claims for more carriers.
4 reasons your business needs an automated claims process
Audit Your Royal Mail Invoice Automatically
Analyze your invoice automatically and identify service errors which are eligible for a complete refund
Save Up To 20% On Shipping Spend
Claim refunds automatically for eligible Royal Mail service errors and instantly reduce your shipping spend by up to 20%
Access Actionable Reports
Get actionable reports on your shipping including service type distribution, carrier distribution and more to make smart shipping decisions.
Ensure Better Carrier Performance
Filing regular claims and consistently holding shipping carriers accountable for their performance promises usually brings a noticeable improvement in the service you receive from them.
Start claiming refunds in less than 2 mins!
Simply create your account with your email. Add one or more shipping carriers you use to automatically recover refunds.
Try now at zero out-of-pocket cost. No credit card required. Cancel anytime.
Frequently Asked Questions about Royal Mail refund claims
Yes, Royal Mail promises compensation for delayed deliveries. A claim has to be submitted within 14 days of postage.
It usually takes a week or two to receive a refund.
Sign Up with LateShipment.com and automatically file claims for eligible refunds.
No, only the shipper can request a refund claim.
