Why CX-obsessed brands choose self-service returns
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Offer return experiences that
customers truly love
Branded Returns and Exchange Portal
Help customers return products — without your help
Enable customers to easily initiate returns from a self-serve portal that lets them choose what, why and how they’d want to return in seconds.
Help customers better understand your return policy by highlighting return windows, non-returnable items and more.
Let customers easily start a return from the tracking page, delivery notifications, or anywhere else on your storefront.
Drive customers to a portal that mirrors the exact look, feel and experience of your brand.
Flexible Return Methods
From exchanges to refunds, make every return incredibly easy
Allow customers to effortlessly swap a product for a variant directly from the portal.
Customers don’t always seek refunds. Let them conveniently exchange for a new product, using store credits or gift cards.
Offer customers the flexibility to replace damaged products for new ones.
Customers hate tardy refund processes. Automatically issue a refund or offer store credits upon return approval.
Seamless Return Shipping
Prep customers for stress-free return shipping
Automatically generate return labels within the portal and via email, allowing customers to download and print anytime.
Show clear instructions about shipping, packaging and more — helping customers navigate next steps with ease.
Allow customers to download and print packing slips directly from the portal.
Automated Returns Tracking
Proactively keep customers informed about their return status
Send hyper-personalized, on-brand return status updates via email, SMS and whatsapp.
Automate 7+ return updates — from the moment a return is initiated, all the way through shipping and resolution.
Promptly address return-related inquiries with quick access to customers’ return info within your helpdesk.
Integrates with:
Branded Tracking Page
Make returns tracking an immersive brand experience for your customers
Help customers access live shipment updates, essential carrier and return details — all from a branded tracking page.
Enable seamless tracking from one place even when returns are shipped in multiple packages.
Leverage high-intent tracking moments to drive engagement. Highlight reward programs, product know-how, and more.
Encourage customers to rate their return experience. Use these insights to refine your overall experience.
