Reduction in Post-purchase Customer Enquiries
Increase in Repeat
Purchases
Reduction in Shipping
Costs
Return On
Investment (ROI)
Trusted by 4500+ e-commerce
brands globally
solution and commitment to efficiency have greatly contributed to our operational
success, ensuring a frictionless journey for all our customers.
Your AI-powered Path
to Post-purchase Success
01/10
Boost conversions on PDP and checkout with accurate delivery dates
Motivate shoppers to complete their purchase with a configurable countdown timer that displays accurate delivery dates on product and checkout pages.
Set expectations right with ML-assisted, accurate package arrival dates based on real-time carrier performance, delay trends, bad weather etc.
Integrates with:
02/10
Protect your profits by auto-insuring packages against loss, damage and theft
Auto-insure packages upon label creation or allow customers to protect their orders at checkout, get coverage for both product value and shipping cost against loss, damage or theft.
Streamlined claims management with swift, accurate and hassle-free claims payout for packages reported lost, damaged or stolen during transit.
Integrates with:
03/10
Reduce WISMO requests by 70% with proactive, real-time shipping updates
From order shipped to delivered, automate customer notifications for 13+ shipping events in the package journey on the channels they prefer most.
Enable customers to check the real-time status of their shipment 24×7 from your website, app or chat — without needing to contact you.
Integrates with:
04/10
Avoid shipping delays or disruptions from turning into negative customer reviews
Improve customer satisfaction with automated and timely delivery exception alerts, ensuring your shoppers are proactively kept informed.
Based on the severity and type of shipping issue, automate credits or discount coupons in your delivery exception alerts to impacted customers.
Integrates with:
05/10
Keep your customer service agents ahead and in control of critical delivery issues
Get predictive alerts for orders facing delivery issues on your helpdesk to give your agents the visibility they need to take proactive action.
Enable support agents to resolve issues faster with real-time order status info, pre-built responses and coupon codes from inside your helpdesk.
Integrates with:
06/10
Stand out by making order tracking a convenient, seamless extension of your brand
Move away from generic shipping notifications and carrier tracking pages to personalized, beautiful, customizable branded tracking assets.
Shipping orders through multiple shipments or carriers? Provide hassle-free tracking experiences with itemized, partial shipment status — all from one page.
Integrates with:
07/10
Unlock new revenue when engagement is the highest — during order tracking
Convert visits to your shipping notifications and order tracking page into repeat purchases with personalized product recommendations.
Drive more sales through targeted sales campaigns, personalized discounts and seasonal promotions during order tracking moments.
Integrates with:
08/10
Maximize profit retention with self-serve, automated return and exchange flows
Allow shoppers to effortlessly return or exchange eligible products directly from a self-guided, branded return portal within your storefront.
Enhance efficiency with end-to-end automation of approving returns, shipping label creation, exchanges, processing of refunds and credits.
Integrates with:
09/10
Unlock opportunities to optimize your post-purchase operations and CX
Gain valuable insights from your customers’ Delivery Satisfaction (DSAT) and Return Satisfaction (RSAT) scores to improve your post-purchase CX.
Get AI-enabled fulfillment insights to take precise cost reduction and performance improvement decisions for your post-purchase operations.
10/10
Save up to 20% on your shipping costs with automated shipping refunds
Our 160-point audit of your invoice will identify and recover refunds from your carriers for 50+ service failures and billing errors that include late deliveries.
Shipments marked lost or damaged during transit? Simply upload proof and our automated systems will file claims and recover refunds from your carrier.
Integrates with:
Scalable and reliable tech for
businesses of all sizes
220 Million+
Packages Tracked in Real-time
8 Billion+
APIs & Webhooks Processed
1.6 Billion+
Shipping Notifications Delivered
Our Data Privacy and Security Standards
See AI-powered
LateShipment.com ONE
in action!
Find out why 4500+ leading e-commerce brands globally choose our AI-powered Post-purchase Cloud Suite.
Here’s what you can expect in this 30-min demo
Discuss your strategic post-purchase goals, unique needs and challenges
Get an in-depth understanding of our AI-powered platform and its capabilities
Learn about our 1200+ integrations with shipping carriers and e-commerce apps
