Is your business claiming Canada Post late delivery refunds regularly?
Canada Post promises on-time delivery for various service types. If your package is delivered later than the promised time you are entitled to a complete refund. Apart from late delivery refunds, there are over 50 service errors for which business owners can claim Canada Post refunds.
There is a catch, however. Canada Post refund claims need to be filed within 30 days. Most businesses fail to do this as they do not have an automated claim process in place.
Claiming Canada Post refunds regularly and holding them responsible for service failures can easily save you up to 20% of your shipping spend.
Learn how an automated claim process can help your business
Claim Canada Post refunds for
these 50+ service failures
- Late Delivery
- Damaged Shipment
- Lost Shipment
- Incorrect Residential Surcharges
- Address Correction Charges
- Incorrect Dimensional Weight Pricing
- Void Shipment
- Additional Fuel Charges
- Duplicate charges
- …and 50 more.
Refunds policy as described by Canada Post
You may qualify for a postage refund if:
- You are the sender of the parcel and you have a copy of the mailing receipt.
- You used one of our On-Time Delivery Guarantee services.
Postage refunds for parcels delivered within Canada
You may qualify if:
- You sent the parcel and you have a copy of the mailing receipt. (If you are the parcel’s recipient, ask the sender to start the refund claim.)
- The parcel was shipped using Priority™ or Xpresspost™ or Expedited Parcel™ (commercial only) service.
- The parcel arrived after the guaranteed delivery date. Use Track to ensure that date has passed.
- You submit your claim within 30 business days of the guaranteed delivery date.
Postage refunds for parcels delivered to the U.S. or international destinations
Parcels sent outside Canada must clear customs. Canada Post and its partners are not responsible for delays caused by customs.
Before requesting a refund, confirm that:
- You sent the parcel and you have a copy of the mailing receipt. (If you are the parcel’s recipient, ask the sender to start the refund claim.)
- The parcel was shipped using Priority™ Worldwide, Xpresspost™ USA or Xpresspost™ International service.
- Your parcel was delivered later than the guaranteed time for its destination.
- Your parcel didn’t have restrictions that may have caused delays in customs.
- Your parcel wasn’t delayed by U.S. or international customs.
The On-time Delivery Guarantee does not apply to
- post office box addresses;
- food items;
- items mailed to U.S. territories and possessions (American Samoa 96799; Wake Island 96898; Guam, Palau, Micronesia, Mariana Islands and Marshall Islands 969);
- United States Army Post Offices (APO’s) or military installations (U.S. Military Zips 090-098, 962-966, 340).
- Guaranteed services
-
You may qualify for a postage refund if:
- You are the sender of the parcel and you have a copy of the mailing receipt.
- You used one of our On-Time Delivery Guarantee services.
Postage refunds for parcels delivered within Canada
You may qualify if:
- You sent the parcel and you have a copy of the mailing receipt. (If you are the parcel’s recipient, ask the sender to start the refund claim.)
- The parcel was shipped using Priority™ or Xpresspost™ or Expedited Parcel™ (commercial only) service.
- The parcel arrived after the guaranteed delivery date. Use Track to ensure that date has passed.
- You submit your claim within 30 business days of the guaranteed delivery date.
Postage refunds for parcels delivered to the U.S. or international destinations
Parcels sent outside Canada must clear customs. Canada Post and its partners are not responsible for delays caused by customs.
Before requesting a refund, confirm that:
- You sent the parcel and you have a copy of the mailing receipt. (If you are the parcel’s recipient, ask the sender to start the refund claim.)
- The parcel was shipped using Priority™ Worldwide, Xpresspost™ USA or Xpresspost™ International service.
- Your parcel was delivered later than the guaranteed time for its destination.
- Your parcel didn’t have restrictions that may have caused delays in customs.
- Your parcel wasn’t delayed by U.S. or international customs.
- Exceptions
-
The On-time Delivery Guarantee does not apply to
- post office box addresses;
- food items;
- items mailed to U.S. territories and possessions (American Samoa 96799; Wake Island 96898; Guam, Palau, Micronesia, Mariana Islands and Marshall Islands 969);
- United States Army Post Offices (APO’s) or military installations (U.S. Military Zips 090-098, 962-966, 340).
Explore refund claims for more carriers.
4 reasons your business needs an automated claims process
Audit Your Canada Post Invoice Automatically
Analyze your invoice automatically and identify more than 50 service failures which are eligible for a complete refund
Save Up To 20% On Shipping Spend
Claim Canada Post refunds automatically for eligible failures and instantly reduce your shipping spend by up to 20%
Access Actionable Reports
Make smart shipping decisions with actionable reports on service type distribution, carrier performance, shipping spend and more.
Ensure Better Carrier Performance
Hold your carrier accountable for their performance through regular audits and give your customers excellent last mile experiences.
Start claiming refunds in less than 2 mins!
Simply create your account with your email. Add one or more shipping carriers you use to automatically recover refunds.
Try now at zero out-of-pocket cost. No credit card required. Cancel anytime.
Frequently Asked Questions about Canada Post refund claims
Yes, Canada post provides a refund for late deliveries. The claim submission has to be done within 30 days.
You can claim a refund by submitting an online form with Canada post here. To use an automated claim process Sign Up with LateShipment.com and automatically file claims for eligible refunds.
Yes, Canada post provides a refund for damaged packages if your packages were sent through Priority, Xpresspost, Expedited Parcel and Regular Parcel. The claim submission has to be made within 90 days.
No, only the shipper can request a refund claim.
