2025 E-COMMERCE GUIDE

Discover the 10 step
AI-powered Path to
Post-purchase Success

Explore how connected post-purchase workflows across tracking, returns, insurance, and auditing — save time, cut costs, and improve customer experience, helping teams move faster and work smarter

    Powering 4500+ post-purchase
    success stories worldwide

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    Michael Kors
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    About this guide

    Get actionable insights into optimizing the post-purchase experience, helping e-commerce brands enhance customer satisfaction, reduce returns, and boost loyalty.

    Key insights

    • 78% of shoppers won’t buy from a brand again after ONE bad delivery or return experience
    • 73% of shoppers believe AI can positively impact the CX
    • Nearly two-thirds of customers have a more favorable view of brands that offer or contact them with proactive customer service notifications
    2025 Post-purchase guide

    Download the 2025 guide for post-purchase success

      Powering 4500+ post-purchase
      success stories worldwide

      Discover how LateShipment.com can help your business
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