E-COMMERCE ANNUAL REPORT

2024 State Of
E-commerce Holiday Shipping In The U.S.

Seventh Edition

2024 State of Holiday Shipping in the U.S

Featured in top retail publications worldwide

Retaildive
WWD
Supplychaindive
MultichannelMerchant
Washingtonpost
CNBC
Sourcingjournal

About this report

Shipping takes center stage as e-commerce gears up for the holiday season. The 7th edition of The State of E-commerce Holiday Shipping report — powered by verifiable order data — delivers unbiased insights on UPS and FedEx on-time performance, highlighting delivery trends, operational challenges, and consumer expectations for speed and reliability in the upcoming 2024 holiday season.

Data Time Period

2023 Holiday Period (Nov 26 – Dec 31)
2024 Regular Operating Period (Jan 1 – Oct 31)

On-time Performance Analysis

  • Ground and Express Services
  • Deliveries To Key U.S. Cities and States
  • Key Retail Categories
  • Forecast for the 2024 Holiday Season

Key highlights

  • Who’s more reliable?: UPS is expected to outperform FedEx, though both may face delays up to 1.5x-2x above normal in peak season
  • Speed won’t matter: Both, Ground and Express services from FedEx and UPS will likely experience delivery delays
  • Shipping gets costlier: UPS and FedEx peak season surcharges for 2024 have increased by 5% to 30%
  • The returns rush: An 8-9% rise in online shopping is expected to drive returns to record highs this season

Our Purpose

At LateShipment.com, we’re passionate about e-commerce and proud to be a trusted logistics technology partner for leading retailers worldwide. Leveraging proprietary data from millions of tracked packages, we strive to bring transparency to the shipping landscape — empowering retailers and retail publications with reliable, data-backed analysis and insights.

Who can use this report?

Retail Analysts

Retail Analysts

Journalists

Journalists

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E-commerce & Retail Leaders

Logistics & Supply Chain Leaders

Logistics & Supply Chain Leaders

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2024 State Of E-commerce Holiday Shipping In The U.S.

Seventh Edition

For queries regarding this report, please feel
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