Why this report?
This 32-page comprehensive report provides factual insights into the on-time delivery performance trends of UPS and FedEx for e-commerce deliveries, which comes at a prominent time when there are growing supply-chain concerns before the 2023 Holiday sales kick-off.
Being committed to bringing true visibility to the autonomous small parcel shipping industry, we analyzed shipment data from millions of packages shipped across the U.S. during the 2022 Holiday Season (Nov 26th to Dec 31st, 2021) and the Regular Operating Period (Jan 1st to Oct 31st, 2023).This report also forecasts shipping carriers’ performance during the 2023 Holiday Season.
Key Highlights
- On-time Delivery Performance: Among packages shipped to key U.S. states, FedEx parcels had a higher delay rate when compared to packages shipped through UPS.
- 11.83% of parcels shipped through UPS Next Day Air and 8.53% of parcels shipped through FedEx Overnight were delayed during the 2022 Holiday season
- 2023 Holiday Season Forecast
- UPS vs FedEx: Going by their on-time performance indicators for the year, UPS is expected to outperform FedEx across all shipping types.
- Packages shipped through both Ground and Express services offered by UPS and FedEx will remain affected.
- Merchants will provide purchase incentives ranging from heavy discounts to widened return windows to appeal to inflation-cautious shoppers.
Who can use this report
Insights in this report enable retail leaders, publications, and analysts to focus on Holiday sales and e-commerce logistics with carrier performance metrics for package delays across key states and cities, carrier service types, and retail categories. Retail merchants can leverage this report to make data-backed decisions to optimize their supply chain during the critical Holiday season and beyond.
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