Forecast Report

2019 State of Holiday Shipping in the U.S.

Why this report?

The ‘2019 State of Holiday Shipping in U.S.’ report is a comprehensive summarization of the on-time performance in small parcel delivery across the United States by UPS and FedEx. Unbiased information in the report provides a reliable insight into how these carriers will perform during the 2019 holiday season. Conclusions have been drawn using statistically relevant and verifiable data from millions of packages tracked during the 2018 holiday season by LateShipment.com.

Key Highlights
  • Over 8% of parcels shipped through UPS and FedEx were delayed during 2018 holidays
  • Over 18% of parcels shipped through faster services like UPS Overnight & FedEx Next Day Air faced delays during 2018 holidays
  • Parcels shipped through both, UPS and FedEx to California, Florida and New York faced significant delays during 2018 holidays
  • Forecast for 2019 holidays: The average delay rate across states will be around 9%

This report further explores gaps and opportunities in retail’s last mile, providing strategic insights for businesses striving to improve their post-purchase customer experience.

Who can use this report

  • Retail
    Merchants

If you’re a retailer, this collection of delivery performance metrics for FedEx & UPS, along with relevant insights specific to your industry stand to help you make data-driven supply chain decisions with an eye towards improving cost, efficiency and last-mile customer experience.

  • Journalists, Bloggers
    and Industry Experts

If you have specific interest in retail, e-commerce and supply chain operations, this report aims to equip you with accurate and unbiased data about the delivery performance of FedEx & UPS in the US – an area that remains starkly devoid of neutral data sources without shipping carrier affiliations.

LateShipment.com in the press

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