How LateShipment.com is a better alternative for AfterShip?

All DEM features | No credit card required

Speak to our product expert

Powering post-purchase success for 4000+ businesses of all sizes worldwide

What makes us stand out?

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    Firstly, LateShipment.com is more than just product & features, it’s built to bring more transparency & accountability in the world of small parcel shipping.

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    And secondly, we’re the world’s only solution that helps you craft memorable post-purchase experiences for your customers with our Delivery Experience Management platform WHILE saving you up to 20% on your shipping costs through our Automated Shipping Refunds.

LateShipment.com vs AfterShip

Pricing

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Delivery Experience Management (DEM)

All features included

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Free Trial (Delivery Experience Management)

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Automated Shipping Refunds

Claim refunds from 20+ shipping carriers

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The Suite Plan (All-in-one)

Craft outstanding delivery experiences with our DEM platform WHILE saving up to 20% on shipping with Automated Shipping Refunds.

$ 0.05/ package

21 days free trial

(All features included)

35% of successful refunds recovered

Pay monthly for either “Automated Shipping Refunds” OR “Delivery Experience Management”, whichever is the higher billable amount.

$ 0.09/ package

14 days free trial

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Delivery Experience Management

Build memorable post-purchase delivery experiences that inspires
customer loyalty and growth

Real-Time Parcel Tracking

Track shipments across carriers on a single dashboard. Receive predictive alerts about shipments facing delays.

Cross-Carrier Shipment Tracking

Predictive Delivery Delay Alerts

Customer Engagement

Send timely order delivery customer notifications and proactively resolve delivery related customer issues.

Automated Email Notifications

Automated SMS Notifications

Additional charges applicable

Custom Emails

Customer Support Dashboard

A purpose-built dashboard for your customer support team to help them proactively resolve delivery related customer issues.

Customer Support Dashboard

Branded Tracking Experiences

Make order tracking effortless for customers with branded tracking assets. Leverage tracking moments to cross-sell.

Branded Tracking Page

Shipment Tracking Widget

Tracking Button For Emails

Custom Tracking Domain

Customizable Templates

Customer Feedback

Gather feedback from customers about their delivery experience. Measure and optimize shipping operations.

Delivery Satisfaction Ratings (DSAT)

Avg. Delivery Satisfaction Scores

User Engagement Metrics

Assess how your customers are engaging with your brand post-purchase and know what your most effective channels are.

User Engagement Metrics

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Automated Shipping Refunds

Audit your shipping invoice for 50+ service failures and billing errors,
recover eligible refunds and save up to 20% on your shipping costs

Human-backed Automated Refund Claims

6 Service failures covered (Late deliveries etc.)

47 Surcharge & Billing errors covered (Unused lables etc.)

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Lost & Damaged Claims Management

Report lost or damaged parcels, and easily recover refunds from your
shipping carriers with our Lost/ Damaged claims management system.

Lost & Damaged Parcel Refunds

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Shipping Analytics & Reports

Get critical insights to take data-driven logistics decisions and make shipping both cost and operationally efficient

Shipping Spend Analysis

Analyze your shipping spends across carreirs you use, unlock cost optimization opportunities

Shipping Spend Report

Shipping Trends & Patterns

Analyze your shipping trends, discover your busiest days, top shipping destinations to further optimize your supply chain

Comprehensive Report

Chronological Report

Service Choice Analysis

Identify what service types you use are most efficient, meet SLAs and more across geographies you ship to.

Sevice Type Report

Geographic Report

Carrier Performance

Analyze on-time delivery performance of the shipping carriers you use. Drive rate negotiations with carriers backed with data.

Carrirer Performance Report

More Reasons to Love LateShipment.com

All major shipping carriers supported

Here’s why our customers love us

LateShipment.com has been very successful for me. I am capturing lost dollars and the metrics dashboard is very user friendly.

Michael Swanson
– CEO, Shipping aggregator

We’re receiving huge shipping refunds in our invoices which we did not have the time or resources to recover, and the powerful reports have helped us understand our shipping operations better. Our customers can also track their shipments using LateShipment.com’s branded tracking page, thereby helping us create a wonderful last-mile experience.

Shane Brown
– IT/ Marketing, Cosmetics Wholesale Distributor and Retailer

The LateShipment sign­up process was simple. It has reduced my shipping cost and their comprehensive dashboard gives me insight into carrier performance.

Pamela McGrath
– CEO, Marketing Company

It was a pleasant surprise to hear that we could get refunds automatically for every late delivery. But seeing was believing and I’m a believer now.

Victoria Lee
– Director, Retail manufacturer

We use Lateshipment.com to retrieve refunds of our late postage through Canada Post. Basically free money, and the best part is it’s totally automated.

Tim Ray
– CEO, Gourmet meat distributor

Better post-purchase customer experiences
start here.

Have questions? Let’s Talk!

    Shipping Volume

    FAQs

    What integrations does LateShipment.com support?

    LateShipment.com integrates with 600+ shipping carriers worldwide to track parcels in real-time. We also integrate with 200+ eCommerce Platforms, CRM tools, Order Management Systems, and Helpdesk Tools that enables post-purchase customer enagagement, delivery-related support ticket creation and much more. Learn more.

    How does LateShipment.com’s price compare to Aftership?

    LateShipment.com’s pricing starts at $0.05/package, where you can track unlimited no of packages without any additional charges. AfterShip’s pricing starts at $0.09/package with additional charges of $0.08/package once you exceed the parcel volume limit.

    Our biggest advantage is that we save you up to 20% on your shipping bills at zero-out-of-pocket costs with our “Automated Shipping Refunds” solution that recovers refunds for 50+ service failures & billing errors on your monthly shipping carrier invoices.

    How LateShipment.com’s “Automated Shipping Refunds” work?

    Each package shipped through carriers like FedEx, UPS, or any other, comes with a service guarantee, failing which shipping carriers offer a complete refund of the shipping cost.

    There are over 50 such service failures like late deliveries, lost and damaged packages, etc, that are eligible for a 100% refund.

    Our rigorous audit systems scan through your shipments, identify these service failures, and submit claims automatically, and the refunds are submitted back to your shipping account.

    Will I get a dedicated Account Manager with 24x7 support?

    Yes, we provide you with a dedicated Account Manager along with an active support team to assist you at any given time.

    100+ Million Packages Tracked This Year

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    Saved By Our Customers Every Minute
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    Saved By Our Customers Every Minute
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    Types Of Service Failures Caught
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    Our Biggest Refund Check To Date
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    Accurate Delay Predictions Made

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