LateShipment.com’s Delivery Experience Management (DEM) Platform for Shopify

Track parcels in real-time, foresee delays, send order
status notifications & provide branded order tracking experiences

All DEM features | No credit card required

Talk to our product expert

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In just 3 clicks integrate your Shopify store and start using our DEM platform (no coding required)

Add-On Benefit

You can effortlessly save up to 20% on your shipping costs
with our Automated Shipping Refunds solution. Learn More

Powering post-purchase success for 4000+ businesses of all sizes worldwide

Why connect your Shopify store
with LateShipment.com’s DEM platform

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Proactively resolve delivery related customer issues
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Make Order Tracking An Immersive Brand Experience
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Drive repeat sales during order tracking moments
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Reduce delivery related customer support tickets

How LateShipment.com’s DEM Platform
powers post-purchase CX success

Tracking & Delay Prediction

Stay on top of order deliveries, particularly those facing delays

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    Track in-transit shipments in real-time, across carriers you use on a single dashboard

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    Get predictive alerts for shipments facing delays & proactively take corrective action

Customer Engagement

Over communicate and reduce customer anxiety post purchase

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    Proactively identify and communicate with customers facing delivery issues

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    Enable “order tracking” from within shipping emails you send to your customers

Branded Order Tracking

Impress your customers with brand consistent order tracking experiences

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    Build brand-consistent and beautiful order tracking pages for your customers; on your custom domain

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    Embed “Track My Order” widget on your website and shipping emails to make parcel tracking self-service

Increase Sales. Reduce Returns.

Leverage order tracking moments to increase sales and reduce returns

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    Increase sales with marketing campaigns & product recommendations on tracking pages

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    Reduce returns by providing relevant product usage information on order tracking pages

Delivery Experience Feedback

Know how good or bad your customers’ delivery experiences were

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    Capture your customers’ Delivery Satisfaction (DSAT) rating after every order delivery

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    Monitor the average DSAT scores of customers to optimize shipping & delivery process

Connect your Shopify store in 3 simple steps
and get started

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    Create your Lateshipment.com account

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    Generate Shopify API key within LateShipment.com

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    Copy & Paste API key on Shopify and get started

Other benefits of LateShipment.com you can’t ignore

Save up to 20% on Shipping

With our Automated Shipping Audit and Refunds solution, save up to 20% on your shipping bills by claiming refunds for 50+ service failures and billing errors that include Late Deliveries & Incorrect Surcharges Learn More

Shipping Analytics & Reports

Gain actionable insights about your shipping spend, your shipping carriers’ delivery performance across service types and geographies that enable data-driven decisions to make shipping both cost and operationally efficient

Learn More

Does your business use a Helpdesk tool?

Remarkably improve post purchase customer experience with LateShipment.com

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    Auto-trigger tickets on your helpdesk for 7 types of delivery failures to ensure you’re on top of customer issues

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    Enable agents to proactively resolve delivery-related customer issues from within your helpdesk

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    Equip support agents with contextual information about a customers’ order delivery status inside your Helpdesk

Building a memorable post-purchase CX on your
Shopify store starts here.

Have questions? Let’s Talk!

    Shipping Volume per Month

    100+ Million Packages Tracked This Year

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    Saved By Our Customers Every Minute
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    Types Of Service Failures Caught
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    Our Biggest Refund Check To Date
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    Accurate Delay Predictions Made
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    Saved By Our Customers Every Minute
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    Types Of Service Failures Caught
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    Our Biggest Refund Check To Date
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    Accurate Delay Predictions Made

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