Powering post-purchase success for 4000+ businesses of all sizes worldwide
Why do great post-purchase experiences matter for your brand?
80%
75%
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30%
How LateShipment.com’s DEM Platform powers post-purchase CX success
Automatically trigger shipping notifications via SMS for 10 unique shipping events.
Drive customer delight with SMS notifications that lead them to Branded Order Tracking pages.
Give customers a single-click access to their order delivery status from within your website and shipping notifications
Automate shipping update workflows at every step of the order fulfillment process – even when orders are facing delays
Build beautiful & informational branded order tracking pages, personalized for your customers
Enable “Order Tracking” from within your website, shipping email & SMS notifications
Increase sales with marketing campaigns & product recommendations on tracking pages
Reduce returns by providing relevant product usage information on order tracking pages
Capture your customers’ Delivery Satisfaction (DSAT) rating after every order delivery
Monitor the average DSAT scores of customers to optimize shipping & delivery process
Connect Attentive with LateShipment.com in 4 simple steps
Other benefits of LateShipment.com you can’t ignore
Save up to 20% on shipping costs with our Parcel Audit & Shipping Refunds Solution
Automatically recover refunds from your shipping carriers for 50+ service failures and billing errors that include Late Deliveries, Incorrect Surcharge, and more – saving you up to 20% on your shipping costs. Learn More
Optimize fulfillment process & costs with our actionable Shipping Analytics & Reports
Gain actionable insights about your shipping spend, carriers’ on-time delivery performance, and more to take data-driven decisions and make your shipping process both cost and operationally efficient.
LateShipment.com Integrations to give you post-purchase superpowers
Monitor parcels in real-time, proactively resolve delivery-related customer issues and effectively
engage with customers to deliver memorable post-purchase experiences
Monitor in-transit shipments in real-time and get predictive alerts for parcels facing delivery delays. Build brand-consistent order tracking experiences. Audit shipping invoices & recover refunds to save up to 20% on shipping costs.
Get predictive alerts for parcels facing delivery issues and proactively fix them before customer impact. Send automated order status notifications. Build branded order tracking experiences for your customers.
Proactively resolve delivery issues with predictive alerts for parcel delays. Send automated order status notifications. Build branded tracking experiences. Increase sales with marketing campaigns on tracking pages.
Trigger automated tickets for delivery-related customer issues. Enable agents with order tracking information within your Helpdesk to help them proactively resolve customer issues with faster resolution times.
Proactively resolve delivery-related customer issues and send automated order status notifications. Enrich customer information with their overall delivery satisfaction ratings. Build brand-consistent order tracking experiences.
Send brand-consistent shipping transactional emails to customers for multiple order delivery events. Increase sales with product recommendations and campaigns on shipping emails. Capture delivery experience feedback.
