Automatic Canpar claims for late, damaged and lost packages
If you ship through Canpar, the carrier offers a money back guarantee for late deliveries, lost and damaged packages.
When you run a business, constantly analyzing your shipping invoice and manually submitting claims for each service failure can be a laborious process.
Having an automated claim process in place can help your business easily save up to 20% of your shipping spend through refund claims.
Not just that, but monitoring and claiming refunds regularly gives your business better performance from shipping carriers which in turn results in successful last mile deliveries.
Learn how an automated claim process can help your business
Claim Canpar refunds for
these 50+ service failures
- Late Delivery
- Damaged Shipment
- Lost Shipment
- Incorrect Residential Surcharges
- Address Correction Charges
- Incorrect Dimensional Weight Pricing
- Void Shipment
- Additional Fuel Charges
- Duplicate charges
- …and 50 more.
Refunds Policy as described by Canpar
DHL will, upon the customer’s request and subject to the restrictions described below, provide a credit or a refund of the premium paid by the customer for a DHL Express shipment that is delivered later than DHL’s quoted delivery commitment. DHL’s money-back guarantee (“the Guarantee”) is subject to the following conditions:
A. The Guarantee only applies to the services
- DHL EXPRESS 9:00,
- DHL IMPORT EXPRESS 9:00,
- DHL DOMESTIC EXPRESS 9:00,
- DHL EXPRESS 10:30,
- DHL IMPORT EXPRESS 10:30,
- DHL DOMESTIC EXPRESS 10:30,
- DHL EXPRESS 12:00,
- DHL IMPORT EXPRESS 12:00,
- DHL DOMESTIC EXPRESS 12:00, (each a “Service”) and to shipments which comply fully with the restrictions which are described herein
B. The Guarantee applies to the premium over and above the customer’s price for a standard end of day service (DHL EXPRESS WORLDWIDE, DHL IMPORT EXPRESS WORLDWIDE, or in the case of domestic shipments, DHL DOMESTIC EXPRESS) (the “Premium”). The Guarantee is exclusive of all other items, including, without limitation, fines, taxes or other charges or amounts (such as any fuel surcharge component), and transportation charges resulting from returned shipments.
C. In the case of multiple piece shipments, the Guarantee will apply to every piece in the shipment. If a late delivery occurs for any piece within the shipment, the credit or refund will be applicable to the entire shipment.
D. Customer must notify DHL of any claim for late delivery, in writing or by telephone, within 14 calendar days of the shipment date and provide DHL with the account number (if any), the waybill number, the date of shipment, and complete receiver information. Within 30 calendar days after customer so notifies DHL, DHL shall either:
- provide the customer with the credit or refund
- provide the customer with information explaining the reason that the shipment is not eligible for the Guarantee under the applicable limitations or exclusions, or
- provide the customer with evidence of timely delivery.
4 reasons your business needs an automated claims process
Audit Your Canpar Invoice Automatically
Analyze your invoice automatically and identify more than 50 service failures which are eligible for a complete refund
Save Up To 20% On Shipping Spend
Claim Canpar refunds automatically for eligible failures and instantly reduce your shipping spend by up to 20%
Access Actionable Reports
Make smart shipping decisions with actionable reports on service type distribution, carrier performance, shipping spend and more.
Ensure Better Carrier Performance
Hold your carrier accountable for their performance through regular audits and give your customers excellent last mile experiences.
Start claiming refunds in less than 2 mins!
Simply create your account with your email. Add one or more shipping carriers you use to automatically recover refunds.
Try now at zero out-of-pocket cost. No credit card required. Cancel anytime.
Frequently Asked Questions about Canpar refund claims
Yes, Canpar provides a refund for late deliveries. The claim submission has to be done within 180 days.
Yes, Canpar provides a refund for damaged packages after inspection of the shipment. The claim submission has to be made within 60 days.
You can claim a refund by submitting an online form with Canpar here. To use an automated claim process Sign Up with LateShipment.com and automatically file claims for eligible refunds.
No, only the shipper can request a refund claim.