Why make returns self-serve
Up to
support tickets
Up to
processing time
Up to
exchanges and store credits
Self-Serve Returns and Exchanges
Enable shoppers to return without a hassle, on their own
Allow shoppers to effortlessly start a return from a self-guided, branded return portal, within your storefront.
Automatically enforce return windows, non-returnable items, and other custom rules when customers request a return.
Instantly generate downloadable labels and provide detailed shipping instructions right inside the portal.
Integrates with:
Branded Return Tracking and Notifications
Make returns tracking hassle-free with delightful, on-brand tracking experiences
Send personalized, proactive return status updates via email and SMS —keeping customers up-to-date.
Enable customers to look up real-time status updates on their returns directly from your website, on-demand.
Present real-time return status updates and detailed return information, on stunning, branded tracking pages.
Integrates with:
Smart Revenue Retention
Turn every return into a revenue retention opportunity
Offer convenient exchange options that encourage customers to confidently shop with you again.
Secure the sale in every return by offering store credits for refunds.
Incentivize exchanges and store credits over refunds with compelling discounts and free shipping.
Automated Return Policies and Workflows
Save hours of work — without giving up control
Break-down even your most complex return policies into simple, automated rules.
Operating multiple warehouses? Create custom rules to automatically direct returns to the right destination.
Instantly send a return label to the customer upon receiving a return request.
Returns Management Portal
Manage, track and resolve returns faster, at scale
Collaborative dashboards built for support and warehouse teams to resolve returns faster.
Resolve returns in just a click, with every detail readily available at your fingertips.
Handle advanced resolutions like partial refunds and custom deductions, with ease.
Returns Intelligence
Refine performance with powerful data
Minimize return rates by leveraging intel into what, why, and how often items are returned.
Make important cost-cutting decisions by understanding the true cost of returns.
Streamline internal operations with insights into time taken for return resolution.
The best recommendations are in your customers’ feedback. Dive deep to enhance your return experience.
