Why do delivery experiences matter
customer engagement
support enquiries
from repeat purchases
Delivery Status Updates
Reduce WISMO (Where Is My Order) enquiries by up to 72%
Send proactive shipping notifications on channels your customers love — email, sms or whatsApp.
From order ‘shipped’ to ‘delivered’ to ‘delayed’, automate 13+ notifications, at every step of the package journey.
Enable customers to track their orders without any help, embed an order lookup widget on your website or chat.
Integrates with:
Predictive Incident Alerts & Resolution
Fix problem orders before they become negative customer reviews
Receive proactive alerts for critical delivery issues like delays, lost in-transit, failed delivery attempts and more.
Automate proactive notifications to customers facing critical delivery issues and take measures to course correct.
Provide support agents with order status info inside your helpdesk to enable fast resolution of delivery issues.
Integrates with:
Branded Order Tracking
Turn dull order tracking moments into rewarding brand experiences
Build your custom, on-brand order tracking page with our no-code builder or simply customize pre-built templates.
Create beautiful, personalized and on-brand shipping notifications — be it via email, SMS or Whatsapp alerts.
Be it partial order or multi-carrier shipments, allow customers to track all packages from a single page for an order.
Browse post-purchase engagement KPIs like tracking page visits, open and clickthough rates on notifications.
Product Recommendations & Promotions
Transform tracking moments into recurring revenue opportunities
Convert visits to your order tracking page into repeat purchases with personalized product recommendations.
Drive more sales through targeted campaigns, personalized discounts and sale promotions during order tracking.
Capture product reviews at the right time through feedback surveys triggered only after a successful order delivery.
Intelligent Estimated Delivery Date
Build trust and boost conversions by setting delivery expectations right
Show order arrival date on product, cart and checkout pages to improve conversions and reduce cart abandonment.
Configure smart rules that display delivery estimates based on product, carrier, service type, weekends and holidays.
Create urgency with an order countdown timer that positively impacts conversions on product, cart and checkout pages.
Fulfillment Analytics & Feedback
Gain insights to optimize fulfillment operations and post-purchase CX
Zoom into your parcel data to unlock opportunities to improve your fulfillment process and on-time performance.
Capture your customers’ delivery experience feedback to make post-purchase improvements that really matter.
Track all important shipping and delivery KPIs from one dashboard or generate custom reports for specific insights.
