The All-in-one Post-purchase Automation Platform

From effortless shipping cost savings to crafting order delivery and return experiences that boost loyalty and revenue — get 10x ROI with LateShipment.com

Powering 4500+ post-purchase
success stories worldwide

Up to

0
%
reduction in
shipping costs

Up to

0
%
lift in recurring
revenue

Up to

0
%
reduction in
support tickets

Up to

0
%
revenue retained
from returns

Our products

Choose one or all — we’re built for E-commerce Brands,
B2B Parcel Shippers and 3PL Companies of all sizes

Cost Optimization Solutions

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Parcel Audit and
Shipping Refunds

Save up to 20% of your shipping costs by
automating refunds from carriers.

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Shipping
Insurance

Protect your bottom line against package
loss and damage during shipping.

CX Optimization Solutions

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Delivery Experience
Management

Reduce post-purchase customer inquiries by 72% and increase revenue by up to 12%.

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Returns Experience
Management

Offer seamless order returns and exchanges, retaining up to 40% of your revenue.

Parcel Audit and Shipping
Refunds

Effortlessly recover shipping refunds for 50+ service failures and billing errors.

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    Automated Shipping Invoice Audit
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    Automated Refund Recovery
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    Lost and Damaged Claims
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    Shipping Analytics and Reports
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LateShipment.com has helped us automate shipping refunds for service failures by UPS through and through.
– Yadira Chuchuca, Snr. Digital Marketing | PacknWood

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LateShipment.com has helped us automate shipping refunds for service failures by FedEx and DHL through and through.
– Yadira Chuchuca, Snr. Digital Marketing | PacknWood

Delivery Experience
Management

Craft order delivery experiences that boost engagement, revenue and retention.

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    Automated Delivery Notifications
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    Branded Tracking Experiences
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    Predictive Incident Alerts
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    Estimated Delivery Date
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Our mind was blown by how LateShipment.com made the post-purchase phase so customer-friendly. It’s led us to be ahead of the ‘customer service’ curve.
– Jane Ormon, CEO | Nola Skinsentials

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Our mind was blown by how LateShipment.com made the post-purchase phase so customer-friendly. It’s led us to be ahead of the ‘customer service’ curve.
– Jane Ormon, CEO | Nola Skinsentials

Returns Experience
Management

Offer seamless, self-serve returns and exchanges with automation.

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    Smart Returns and Exchanges
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    Branded Returns Tracking
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    Automated Return Workflows
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    Returns Management Portal
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We’ve reclaimed 95% of the support hours that were once tied up handling return requests.
– Alex Dietrich, Ecommerce Manager | Epokhe

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We’ve reclaimed 95% of the support hours that were once tied up handling return requests.
– Alex Dietrich, Ecommerce Manager | Epokhe

Shipping
Insurance

Automate shipping insurance to protect packages against loss or damage during transit.

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    Automated Shipment Protection
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    Customizable Insurance Rules
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    Flexible Coverage Value
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    Automated Claims Management
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Getting on board with LateShipment.com is going to be very essential. When you’re shipping hundreds of thousands of packages, a few are bound to go missing or even get damaged.
– Auzerais Bellamey, Founder | Blondery

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Getting on board with LateShipment.com is going to be very essential. When you’re shipping hundreds of thousands of packages, a few are bound to go missing or even get damaged.
– Auzerais Bellamey, Founder | Blondery

Connect seamlessly with 1200+
tools and carriers

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Shipping Carriers

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E-commerce Platforms

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Order Management Systems

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E-mail Marketing Tools

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CRM Platforms

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Helpdesk Tools

What makes us the #1 post-purchase
automation platform

0
M+
Packages Tracked in Real-time
0
B+
APIs & Webhooks Processed
0
B+
Shipping Notifications Delivered
$
0
M
Shipping Refunds Recovered

Featured in leading retail publications worldwide

Shipping a few packages or millions,
we’ve got you covered

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On-demand support through live chat, email, and phone, round-the-clock

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Personalized onboarding and training

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Expert development support for seamless custom integrations and setup

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Dedicated customer success manager

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Stringent data privacy and security

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Design assistance for customizing on-brand, post-purchase assets

Still have questions?
We are all ears.

Before you go, check these out!

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