Bianca BarathThe worst part about online shopping is the waiting time. Once the customer pays for the product, he has to wait for it to arrive at his doorstep. If a long haul shipping route is involved, the wait is at least a day long. Typically, sellers use shipping partners like FedEx or UPS. These are shippers who use real time tracking for their packages and you can know where your package is by tracking packages in real time.
So, when your package is on a flight from the UK to the US, you can see that on your tracking page. Each package detail is updated periodically. You will be able to see where it embarks and when it reaches your city. Delivery time is intimated to you once it’s near shore.
Once the seller gives the package to the shipping partner, the seller and buyer gets a tracking mail that gives the exact details of the whereabouts of the package until delivery. Now, the buyer and seller can check the package’s delivery route through a tracking mail sent by the shipper. But if you are a seller who sends multiple packages on an everyday basis, it’s tough to keep track of every package you have sent across. And if you are a business house that receives several packages per day, it’s again tough to make sure that all packages are accounted for, when in transit.
So, what happens in case you deal with several packages?
To stand above the average e-commerce seller, you need to have the best customer service. Have you ever been successful in enabling your customer support team to proactively identify service failures such as late deliveries that are caused by your shipping carrier? Check out 5 Reasons to Fight Late Delivery. You will be surprised to know that shippers can deliver your package late and ruin your brand name. After all, the customer never realises that it’s the shipper’s fault and not yours. From the customer’s perspective, his experience with the purchase is ruined.
So, how do you stand above the rest? You need a system that monitors all shipments in real time. And if there’s a delay in delivery, you need to be proactive and let the customer know before he notices the delay. After all, the delay is not something you can rectify. The least you can do is damage control. That’s why you should sign up for a service like Pulse from Late Shipment.
Pulse is a one stop shop that lets you view real time information about every single shipment in transit across every shipping carrier you use. It accurately identifies delays, service failures and exceptions the moment they occur and evaluate their impact on shipment delivery. It can proactively predict likely service failures through smart AI technology. And it reads every transaction with a learning perspective, to be put to use in future prediction scenarios.
Say hello to Pulse(Real time tracking system)
Most importantly, Pulse notifies customers in advance about likely delivery issues. So, with Pulse, you can prevent customer unhappiness and craft an amazing, curated customer experience. You can identify likely missed deliveries. In the long term, you can monitor your carrier’s performance in real time. Analysis with such data can empower you before you meet your carrier and ask them to fix avoidable delivery issues.
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