While the COVID-19 pandemic did slow the economy down amidst a lot of problems, it also led to an e-commerce surge and accelerated digital transformation by 5 years. What was considered futuristic is now being...
Tag - Retail Technology
Sashank Ravindranath
3 Ways To Boost Post-Purchase Customer Experience And Loyalty With Yotpo And Lateshipment.com
Are you up for a simple exercise that will predict how successful your business will be? If yes, answer the following question. What measures do you consciously take to improve your customer’s purchase journey once...
How to Increase E-commerce Conversion Rates Through Video Marketing
Not getting enough conversions despite getting more visitors? It’s time to include quality video content in your e-commerce website and marketing process. Also, videos can help you attract more potential customers and...
4 Tips to Provide Great Customer Service in E-commerce
Creating a positive experience via great customer service impacts how your audience perceives your business. It not only impacts your existing customers but influences your prospective customers as well. Many consumers...
Ecommerce Returns Management Process: Best Practices
Returns are an integral part of every ecommerce business. 20% of all ecommerce orders are returned. And this number increased up to three-fold during times like the holiday season. However, they become a logistical...
5 Ways AI Can Transform the Retail Industry: Examples and Benefits
The retail industry has been undergoing a digital transformation for years. It has improved in speed, efficiency, and accuracy, thanks, in large part, to improved data and predictive analytics technologies that allow...
How to Handle Unused Shipping Labels
Understanding Shipping Labels Shipping labels are an important part of any business’ package delivery process because when they’re damaged or missing, your parcels can probably get lost and ultimately hurt your...
15 Shipping Notifications to Enhance Post-Purchase CX
Today’s customers are no longer just interested in shopping with you and collecting their orders after simply waiting for them. They expect you to engage with them throughout the order delivery lifecycle via...
SportStop – Meet the Pioneers of Online Selling Turned Multimillion-dollar Online Sports Brand Mogul
Have you ever thought about the pioneers in e-commerce, the businesses who thought of e-commerce and kickstarted the model before all the current hype it has now?Well, you don’t have to ponder over it and imagine, as we...
Hemalatha Sekar
Supply Chain Crisis in the US: Causes, Effects, and Corrective Measures
If you have happened to follow the news in the recent past, you might be aware of the global supply chain crisis that is happening: The number of container ships around ports has doubled since AprilDwelling times of...
Nexbelt’s Secret Sauce to Building a Successful E-commerce Brand
How do you go from owning a trailer business in the 90s to reinventing premium belts for adventure seekers and building a successful online brand that shares the space with the likes of Nordstrom, Nike, and Gucci...
Enhance Holiday Post-Purchase Experience with Existing Tools
eCommerce brands are constantly looking forward to improve their services at every touchpoint to build a loyal customer tribe and grow. And one way they are advancing in their said vision is by constantly adopting newer...
Returns Experience Management for Shopify Users
Are you an online retailer who runs their business on Shopify and wants to provide their customers with a streamlined returns experience? Then you’ve come to the right place. In this blog, we’ll cover… The...
Handling E-commerce Returns: How to Make Returns Frictionless and Maintain Profitability
Why E-commerce Businesses Must Not Overlook Their Customers' Returns Experience Digital businesses today spend a lot of time, money and human resources acquiring new customers and retaining them; but customer journeys...
Ajith Srinivasan
Damaged Packages: How to Handle Them
Why Do Packages Get Damaged in the First Place? The packages you dearly send to your customers can get damaged for various reasons such as Mishandling at the sorting facility – sorting your fragile package under...
[eCommerce 2021] 10 Expert Tips to Boost Your Website’s Engagement
New small business owners find it difficult to understand why their eCommerce businesses grow slowly. While there are numerous contributing, website engagement is among the most overlooked aspects.Not only does website...
Ian
[eCommerce 2021] Social Commerce for Businesses
Running an eCommerce business is hectic, no doubt. However, there are certain aspects that make it interesting. One such being the relatively new but growing trend of social commerce. eCommerce business owners can...