Despite a massive fleet, state-of-the-art tracking systems, and delivery procedures, your customers’ parcels shipped through United Parcel Service (UPS) can be delayed, lost, or damaged in transit. Behemoths such as UPS...
Tag - Refunds
Deepa Shankar
Sashank Ravindranath
Porch Pirates: How to Handle Them and Prevent Package Theft
Imagine if a product you’ve longed to collect for years gets stolen from you. And guess what? It was stolen right at your doorstep by fellow people dubbed ‘the porch pirates.’Package thefts are so...
Rohan Rinaldo Felix
How to Handle Unused Shipping Labels
Understanding Shipping Labels Shipping labels are an important part of any business’ package delivery process because when they’re damaged or missing, your parcels can probably get lost and ultimately hurt your...
Shipping Carriers’ 100% Money-Back Guarantee Policies and Why Avoid Signing Refund Waivers
Shipping is an area of e-commerce business that is highly risk-worthy and more prone to errors than the other phases of the order journey. The carriers responsible for your customers’ orders during this stage are very...
Damaged Packages: How to Handle Them
Why Do Packages Get Damaged in the First Place? The packages you dearly send to your customers can get damaged for various reasons such as Mishandling at the sorting facility – sorting your fragile package under...
Everything You Need to Know about the Changes Made to Canada Post, UPS, FedEx and Purolator’s Money-back Guarantee
This article has been updated as of 23rd August, 2021. It’s been a year since the COVID-19 pandemic debuted and created panic across the globe, dramatically changing the way we live our lives. The eCommerce retail...
Lost Packages 101: How to Handle Them
When you ship through DHL, FedEx, UPS, or USPS most packages make it to their destinations intact and on time. But, what about those rare occurrences when packages are lost in transit? Who exactly gets blamed when this...
Joelah James
50+ Shipping Carrier Service Failures That are Totally Eligible for Refunds
Have you spent time taking a good, hard look at your shipping invoices? If not, try it once. You’ll likely end up quite shocked! Why? You ask. You’ll discover that you’ve been charged wrongly more than once...
How and Why of Shipping Audit for FedEx, UPS, and DHL
Does your business use a shipping carrier like FedEx, UPS, or DHL to deliver products to customers? If your answer is “yes,” have you ever thought about whether you’re getting the deal you deserve? You’re Actually...
10 Must Know Tips to Negotiate Shipping Contracts With FedEx or UPS
When was the last time you celebrated after closing in on a tough negotiation? The ability to successfully negotiate a contract hinges on several factors. Especially when it comes to negotiating deals with your shipping...
10 Best Ways to Reduce Your Shipping Costs
If you run a business that ships in significant volumes, chances are that you are worried about shipping budgets. Your worry is well founded because shipping takes a major chunk of the operations expense of a small...
The BIG Picture: Think Beyond Shipping Refunds and Claims
If I were to ask you what is at the centre of your entire business model, the best answer would be ‘the customer’. But somewhere along the way, even the best of us seem to get sidetracked by the nitty gritty of running...
10 Important Shipping Carrier Errors That Could Cost Your Ecommerce Business
Have you looked at your FedEx or UPS invoice lately? Shocked to find your shipping costs at an all-time high? The reality is that FedEx and UPS have slapped a 4.9% shipping rate hike (read more about 2018 shipping...
Revathi Karthik
Why should your retail business automate shipping invoice audit process?
Shipping cost constitutes anywhere between 5 to 15% of the total expenditure for Retailers. Adding to their tightening margins is the steady 4% year on year increase in FedEx and UPS shipping rates. The complete...