We’re all worried about things at times. How is this day going to turn out? How is my business going to thrive with the rising competition? Will the Chiefs win this year’s Super Bowl? What is going to be my costume for...
Not just post-purchase or even e-commerce, but most blogs that you sit down to read, either in your leisure time or on the go — tell you two things. You can either do this or do not do this. How about something...
The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and...
The Post-purchase CX Mandate Knowing what’s coming and staying ahead of delivery and return-related issues is key to perfecting post-purchase.However, e-commerce post-purchase issues are nothing out of the ordinary...
Customer service in the post-purchase phase is really a hectic time for support teams. It is their time and opportunity to become sales agents, offering discounts to encourage repeat purchases, etc. However, due to the...
We now live in a relationship economy rather than a transactional economy. What is relationship marketing? Relationship marketing is the kind of marketing in which you work to retain customers and maintain long-term...
If two things could define the last two years other than the pandemic, it is the rise of TikTok marketing and conscious consumption of skincare products. Jane Ormon, a young entrepreneur has taken advantage of both and...