This post-purchase phase, where customers are awaiting their parcels, holds more importance than you think. While most e-commerce businesses assume to just “hope no things go wrong until the customer gets their...
Tag - Parcel Tracking
Ajith Srinivasan
How To Handle The Holiday Rush With Post-Purchase Order Tracking
The holiday shopping season means an entirely different thing for shoppers and merchants. For the latter, it’s not just about festivities, gift-giving, and visiting places but the busiest time of year, when they...
Sashank Ravindranath
Lost Packages 101: How to Handle Them
When you ship through DHL, FedEx, UPS, or USPS most packages make it to their destinations intact and on time. But, what about those rare occurrences when packages are lost in transit? Who exactly gets blamed when this...
Joelah James
The Real Cost of Late Deliveries & How to Deal with Them
Online shoppers are clear with their order delivery expectations.They want it free, they want it NOW, and they hate delays.How much, you ask? So much that late deliveries tend to drive customers away. Read on further to...
Rohan Rinaldo Felix
6 Ways to Improve a Customer’s Post-Purchase Delivery Experience
The Big Post-Purchase CX Gap in the Order Delivery Phase Picture this. A shopper visits your website after a friend raved about one of your products or after clicking a compelling ad on social media. They casually...
Use Cases for LateShipment.com’s Delivery Experience Management Platform
What is Delivery Experience Management?Delivery Experience Management (DEM) is the process of being proactive in ensuring that your customers receive their orders on-time and how they expect. It involves taking action...
Know What Service Alerts In The US By UPS and FedEx Mean (And How To Handle Weather Delays)
Winter is here We knew winter was coming, but not exactly like this. The blizzard caused by the arctic blast in certain parts of the US and Canada has made life difficult for many. Several states in the Midwest...
What is digital logistics?
This is an age where dynamic and fundamental changes are shaping the logistics operations and strategy for the better. The communication and collaboration potential of the Internet as we know it today, are improving...
Bianca Barath