The pandemic has largely disrupted holiday shipping in 2021, with a surge in online purchases, record shipping costs, port congestion, and inventory shortage.Not to forget, the heavy weightage that has fallen on the...
Tag - Last Mile Delivery
Sashank Ravindranath
5 Ways to Leverage Customer Support For Holiday Season Success
The Pivotal Role of Customer Support in Overall The Post-purchase CX A staggering 40% of customer support issues are Shipping, Delivery, and Returns related issues occurring in the post-purchase phase of the customer...
6 Tips to Prepare Your Dropshipping Business for the Holiday Season Surge
The holiday season is right around the corner, and apart from candied days, happy moments, lots of festive food, and there’s a high demand for gifts. This means a huge opportunity for your dropshipping store to cross...
Ian
Post-purchase Interactions: The Key To Customer Delight
Post-purchase Interactions and Customer Delight Learning about post-purchase interactions is not rocket science. Just how you manage to interact across all touchpoints in your marketing channels, website, etc in the pre...
[eCommerce 2021] 7 Ways to Speed Up Your Business’ Shipping Process
The contemporary shipping process is changing rapidly, and as a shipper, you need to streamline your process.Streamlining your company’s shipping process implies having a more efficient and speedy supply chain...
Damaged Packages: How to Handle Them
Why Do Packages Get Damaged in the First Place? The packages you dearly send to your customers can get damaged for various reasons such as Mishandling at the sorting facility – sorting your fragile package under...
Retail & Delivery Trends That Are Likely to Remain Post-pandemic
How The Pandemic Affected Retail & Delivery In the present circumstances (due to the pandemic, of course) trends around the retail and delivery landscape has gone through massive changes across the globe. Physical...
5 Tips to Get the Best out of Your Package Shipping Carrier
Millions of international packages make their way to destination points and cross borders every day. And the vast majority of them are the goods people buy from eCommerce businesses operating globally. While it’s no...
Everything You Need to Know about the Changes Made to Canada Post, UPS, FedEx and Purolator’s Money-back Guarantee
This article has been updated as of 23rd August, 2021. It’s been a year since the COVID-19 pandemic debuted and created panic across the globe, dramatically changing the way we live our lives. The eCommerce retail...
The Real Cost of Late Deliveries & How to Deal with Them
Online shoppers are clear with their order delivery expectations.They want it free, they want it NOW, and they hate delays.How much, you ask? So much that late deliveries tend to drive customers away. Read on further to...
Rohan Rinaldo Felix
6 Ways to Improve a Customer’s Post-Purchase Delivery Experience
The Big Post-Purchase CX Gap in the Order Delivery Phase Picture this. A shopper visits your website after a friend raved about one of your products or after clicking a compelling ad on social media. They casually...
[COVID-19] Service Updates from FedEx, UPS, USPS, DHL, & Canada Post
With updates as of July 31, 2020.With most people staying indoors & practicing social distancing, isolation or quarantining, there has been a spike in online shopping over the past few months. Major eCommerce...
Naveen Selvaraj
8 Ways Dropshipping is Empowering eCommerce Business
Dropshipping is a profitable and effective way of doing business. The strategy ensures that there are no consumer goods in stock. The dropshipping model mostly involves retailers working with other retailers, or working...
LateShipment.com: Integrations for a Better Last Mile
If you run an eCommerce retail business, you probably leave no stone unturned to ensure shoppers have a great user experience on your site. You use the best possible images for your product listings, make navigation to...
COVID-19: The Retail eCommerce Picture & What You Can Do
Sitting at my home desk, I’ve never seen business conditions change as rapidly as they have now. And they continue to change. Even as you read this article.These are abnormal circumstances where “social distancing,”...
Improve Customer Satisfaction With Data-Driven Last-Mile Insights
Shipping is the most important factor in any online shopper’s decision criteria. Providing quick deliveries at the location and time of choice with a variety of payment options is a must in the modern world of...
Use Cases for LateShipment.com’s Delivery Experience Management Platform
What is Delivery Experience Management?Delivery Experience Management (DEM) is the process of being proactive in ensuring that your customers receive their orders on-time and how they expect. It involves taking action...