This post-purchase phase, where customers are awaiting their parcels, holds more importance than you think. While most e-commerce businesses assume to just “hope no things go wrong until the customer gets their...
Tag - Last Mile Delivery
Ajith Srinivasan
What Does “In Transit” Really Mean?
Most of us who are unaware of a package’s delivery journey, assume that a package gets shipped out from the warehouse and then gets delivered to the customer, right? Having this assumption is not wrong. After all, this...
Sashank Ravindranath
What Does “Out for Delivery” Really Mean?
“Get ready to jump with joy as your order is out for delivery”. A message that all online shoppers can’t wait to see on their device, as this is a sign that their package is nearing them and is about to be delivered...
What is a Delivery Exception and How E-commerce Business Can Handle It?
You don’t need major issues such as packages getting lost or damaged, even small incidents like a ‘delivery exception’ can create unexpected roadblocks that disrupt the smooth journey of a package to its destination and...
A Guide to FedEx and UPS Delivery Signature Options
In the world of shipping and logistics, ensuring your packages reach their destination safely and securely is crucial and carriers ensure their full-on commitment to it. One aspect of this process is the carrier getting...
4 Emerging and Promising Ecommerce Logistics Trends for 2024
Based on Statista’s prediction, global retail e-commerce sales are expected to grow 9.5% from 2023, a slight decrease from last year’s increase (10%). A line that we’ve all been hearing since the end of the pandemic and...
Ian
What to Do If a Package Arrives Damaged—or Not at All
How many times have you sent out a customer’s package and stayed eager to know their feedback, only to learn from them that it was damaged or didn’t make it to them at all? Truly a haunting experience, given that all...
Angry Customer Rants on Twitter for Common Post-purchase Issues
Delivery issues are inevitable and particularly more frequent during the holiday season. But we can’t blame the shipping carriers for it. This is because the huge incoming volume of shipments really puts a strain on...
How to Improve Brand Experience via Post-purchase Communication
E-commerce brands prioritize communicating with their customers frequently to influence their purchasing decisions and offer a decent experience associated with the brand. However, the situation becomes radically...
Rohan Rinaldo Felix
How to Respond to Customers After a Late Delivery
Late delivery incidents are frequent, almost inevitable, and happens primarily because of shipping carriers failing to keep up with their promises of on-time delivery despite their busy schedules during times like the...
E-commerce Delivery Experience Management (DEM) to Drive Customer Delight
Customers are no longer just interested in low prices, fast shipping, and free returns have constantly been the three must-haves for an online business to make the cut in today’s market. They want e-commerce brands to...
How to Ensure Better Performance from Shipping Carriers
The Importance of On-time Delivery On-time deliveries are a business’ best practice. Yet they do not captivate customers like same-day delivery or free shipping promises do. However, failing to make on-time deliveries...
How Proactive Customer Service Benefits Your Post-purchase CX
Today’s shoppers have high customer service expectations and zero tolerance for issues.If an ecommerce business doesn’t meet their expectations in providing a decent and personalized CX, they will quickly move on to a...
Last-mile Carrier Tracking: A Competitive Edge for Your Ecommerce Business
Last-mile carrier tracking can be the most expensive and time-consuming part of your ecommerce business’ shipping and delivery process. Adding fuel to the fire is your customers’ growing demands of wanting complete...
Transportation Trends Affecting the Commercial Vehicle Industry in the US
Globe Newswire stats show that the demand for commercial vehicles, will be worth around $3.07 trillion by 2030 despite the technological advances in transportation over the last few years. This is probably enough to...
How to Deal With Shipping Delays
Shipping delays (also known as post-pickup delays) are inevitable even with the most efficient carriers (thanks to the growing consumer demand). And when they happen, they tend to drive your customers away.That’s not...
How to Avoid Delivery Delays During the Holiday Season
The world of eCommerce experienced a new phenomenon caused by COVID-19. The holiday season further adds more challenges to it in the form of sudden increase in online orders, shortage of in-stock items, and delivery...