Just like how the Super Bowl is a day for sports enthusiasts or the re-release of a famous franchise movie is a treat for the fans, Black Friday and Cyber Monday (BFCM) is a tailor-made event for e-commerce businesses...
The Post-purchase CX Mandate Knowing what’s coming and staying ahead of delivery and return-related issues is key to perfecting post-purchase.However, e-commerce post-purchase issues are nothing out of the ordinary...
The holiday shopping season means an entirely different thing for shoppers and merchants. For the latter, it’s not just about festivities, gift-giving, and visiting places but the busiest time of year, when they...
No more talking about this year’s holiday season in the future sense. It’s already up and running. Your fellow e-commerce businesses, shipping carriers, third-party logistic partners, etc have all geared up to handle...
Delivery issues are inevitable and particularly more frequent during the holiday season. But we can’t blame the shipping carriers for it. This is because the huge incoming volume of shipments really puts a strain on...
For shoppers, the festive season comprises the much-needed break they deserve from their daily lives to spend quality time meeting friends, family, and colleagues; traveling; buying gifts for their loved ones; etc...
Less than 2 months to go for the holiday season to officially kick off — which means as an e-commerce retailer, you have to make use of the little prep time left to get better equipped at handling the holiday rush. Here...
The holiday season is the time when businesses need fresh insights to draw their plans so that they could make the most sales. But, coming up with holiday plans has been an wildride — thanks to recent global events. E...
Did you know that the chances of you doing business with a shopper is close to 4x more during the holiday season than on regular days? That means, the holidays are the perfect time for you to make a strong impact on...
Imagine if a product you’ve longed to collect for years gets stolen from you. And guess what? It was stolen right at your doorstep by fellow people dubbed ‘the porch pirates.’Package thefts are so...
eCommerce brands are constantly looking forward to improve their services at every touchpoint to build a loyal customer tribe and grow. And one way they are advancing in their said vision is by constantly adopting newer...
Why Ecommerce Brands Must Double-down on CX Today’s eCommerce landscape has become highly competitive. There are tens and hundreds of brands with the same product and price ranges, leaving customers with a multitude of...
The holiday sales season is often the most important for retailers. Researchers predict holiday ecommerce retail sales to make up 18.9% of total holiday sales this year, up from the year before. In 2020, retail...
Running an eCommerce business is hectic, no doubt. However, there are certain aspects that make it interesting. One such being the relatively new but growing trend of social commerce. eCommerce business owners can...
The holiday season is just around the corner and, pandemic or not, these special days could make things extra hectic for businesses within the eCommerce industry. After all, the Christmas shopping season entails a...
Why a Delivery Experience Management (DEM) suite? Despite considerably expanding our reach on the refunds front to 40+ shipping carriers, something that had always bothered us was the fact that even a successful refund...
The holiday season is all about the joy of giving. Giving love to one another, giving all your effort to make the best out of your business, and giving memorable gifts to your loved ones. But all this time, the gifts...