A report indicates that 90% of Fortune 500 businesses use 3PLs to handle their logistics and supply chain operations. The primary role of a 3PL provider is allowing their customers, i.e., primarily e-commerce and B2B...
“Get ready to jump with joy as your order is out for delivery”. A message that all online shoppers can’t wait to see on their device, as this is a sign that their package is nearing them and is about to be delivered...
The holiday season should be a time for e-commerce businesses to celebrate after making successful sales but not stress about the possibility of your customers holding you accountable for their packages getting lost and...
What a journey has it been for e-commerce returns — From terrifying businesses with the presumption of being customer repulsive and a cost-center to becoming one of the most sought after services from a business...
Customers are no longer just interested in low prices, fast shipping, and free returns have constantly been the three must-haves for an online business to make the cut in today’s market. They want e-commerce brands to...
The Importance of On-time Delivery On-time deliveries are a business’ best practice. Yet they do not captivate customers like same-day delivery or free shipping promises do. However, failing to make on-time deliveries...
What is Delivery Experience Management?Delivery Experience Management (DEM) is the process of being proactive in ensuring that your customers receive their orders on-time and how they expect. It involves taking action...
Introduction In the world of last-mile deliveries in the US, 2019 is a landmark year; For the first time in a very very long time, the duopoly of FedEx and UPS in the US market is being seriously challenged by a...
Retail has shifted significantly to online platforms today and there is no denying that. Amazon, Walmart and Alibaba have transformed retail in giant strides with some major help from technological aids. It is near...
LateShipment.com’s team is home from Internet Retailing Expo 2018 in Birmingham, and here are a few highlights from our time at the show. After attending the Last Mile Fulfilment Asia 2018 in Singapore, we exhibited at...