Featured Archives | Lateshipment.com Experience the future of logistics with LateShipment.com. Discover how we revolutionize efficiency and cost savings in shipping and delivery operation Mon, 13 May 2024 09:03:58 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.2 https://lswordpress.s3.amazonaws.com/blog/wp-content/uploads/2024/02/01181630/ipad-retina-144X144-100x100.png Featured Archives | Lateshipment.com 32 32 Transportation Trends Affecting the Commercial Vehicle Industry in the US https://www.lateshipment.com/blog/transportation-trends-in-the-us/ Wed, 20 Apr 2022 05:55:04 +0000 https://www.lateshipment.com/blog/?p=9357 Globe Newswire stats show that the demand for commercial vehicles, will be worth around $3.07 trillion by 2030 despite the technological advances in transportation over the last few years. This is probably enough to display that as long as there are goods that need transporting, commercial vehicles will always be necessary. Road infrastructure networks have […]

The post Transportation Trends Affecting the Commercial Vehicle Industry in the US appeared first on Lateshipment.com.

]]>

Globe Newswire stats show that the demand for commercial vehicles, will be worth around $3.07 trillion by 2030 despite the technological advances in transportation over the last few years. This is probably enough to display that as long as there are goods that need transporting, commercial vehicles will always be necessary. 

Road infrastructure networks have consistently improved not just in the United States, but also in countries like India and South Africa, meaning that the demand for commercial vehicles, all around the globe, has been increasing at a steady pace. 

As the global economy starts to recover and industries can once again open up, here are some transportation trends and predictions in the commercial vehicle market to have a strong 2022 and beyond.

Electric Vehicles Are On The Rise

Transportation trend 1- electric vehicles

PR Newswire has highlighted the fact that electric and automated vehicles, in particular, are currently trending in the transportation and automotive industry, and this includes the market for commercial vehicles. It is expected that electric vehicles will expand the commercial vehicle market soon as the industry leans toward trends that contribute to a sustainable future. 

Furthermore, due to the reliability and significant improvements that an electric engine has over an internal combustion engine, electric vehicle use is expected to grow steadily in the industry over the next few years.

Dually Trucks Are Growing In Popularity

Transportation trend 2 - Dually trucks

Many truck-based commercial vehicles companies are starting to move towards dually trucks as a means to replace old or worn-out vehicles that can no longer complete the necessary duties.

Dually trucks are essentially dual-rear-wheel trucks as they have two rear wheels on each side. The wheel configuration contributes to more stability on the roads as well as stronger rear axles, which allow dually trucks to haul larger loads over longer distances. This makes them exceptional vehicles for the long-haul commercial transport industry.

Driving on a narrow urban road with a dually truck might be a difficult task, but these vehicles are perfectly optimized for wider, open roads, making them the perfect fit for the transportation and construction industry.

Commercial Transportation Will Thrive Again

Commercial vehicle industry

Transportation in the commercial vehicle industry is coming back strong after a rough couple of years. Experts at PWC predict that the industry will be worth close to US$3 trillion by the year 2030, and electric vehicles and dually trucks are the latest trends to spur this growth. With so many technological advancements happening so quickly, it’s almost certain that the projected growth for commercial vehicles will come to fruition.

This is a guest post by Linda Carter

Linda Carter

Linda Carter is a writer and a digital marketing manager who inspires and empowers you to create marketing that your customers will love, igniting real results for your business. 

The post Transportation Trends Affecting the Commercial Vehicle Industry in the US appeared first on Lateshipment.com.

]]>
Parcel Audit & Shipment Tracking: A LateShipment.com Guide To Win Your Last Mile https://www.lateshipment.com/blog/lateshipment-guide-to-win-last-mile/ Fri, 05 Oct 2018 15:41:29 +0000 https://www.lateshipment.com/blog/?p=1841 An Overview: Introduction Chapter 1: Taking Our First Step To Make Shipping Count Chapter 2: Importance Of Carrier Accountability In The Last Mile Chapter 3: Technology To Put You In Command of Shipping and Delivery Chapter 4: Leveraging the Power of Shipping Data Chapter 5: The Pulse Of Your Last Mile In Real- Time Chapter 6: Give Your Business An Edge […]

The post Parcel Audit & Shipment Tracking: A LateShipment.com Guide To Win Your Last Mile appeared first on Lateshipment.com.

]]>
An Overview:

Introduction

Chapter 1: Taking Our First Step To Make Shipping Count

Chapter 2: Importance Of Carrier Accountability In The Last Mile

Chapter 3: Technology To Put You In Command of Shipping and Delivery

Chapter 4: Leveraging the Power of Shipping Data

Chapter 5: The Pulse Of Your Last Mile In Real- Time

Chapter 6: Give Your Business An Edge With LateShipment.com

Chapter 7: Our Vision For the Future

The magic word that can provide a definite competitive edge in retail is ‘last mile’. Every retailer faces the challenge of keeping up with demanding shoppers who are spoilt for choice. One misstep, and the customer walks off to a competitor. It’s all about speed. Anywhere. Anytime. Anyhow. Do you offer that to your customers?

Every single one of you would be aware of the fact that your loss of control over the last mile usually stems from outsourcing it to shipping carriers who make it all the more difficult.

That’s why LateShipment.com. Technology that gives you a competitive advantage when it comes to your last mile. Here’s our story.

 

Chapter 1

Taking Our First Step To Make Shipping Counti have an army. we have a jarvis.

That’s right. We do.

If you take a look at how retail is doing today, you’ll realize the pervasive presence of omnichannel strategies and extensive use of technology. We’re talking intelligent drones, AI powered shopping, and AR for dynamic personalization.

The world of retail has come so far from the times of trade and barter. But there is one aspect of retail that has been loathe to change over the years. Shipping. Despite the fact that technology has invaded every other field, the tech resistant shipping industry has been holding retailers on edge for far too long. Last mile visibility has become something of a luxury. Unless you have a superior in house system to track every package leaving your warehouse, you are at risk of reaching out to customers in the dark (quite literally).  What constitutes one of the most important facets of a customer’s journey simply cannot be allowed to be muddled by a third party carrier who does not have the same interests at heart.

the real cost of late deliveries

Carrier accountability has never been a given, as sheer necessity has forced retailers into letting carriers wield the upper hand. Shipping carriers have taken advantage of this and made their refund claim processes deliberately complex and time consuming to ensure many retailers never file the claims. The shipping industry makes billions of dollars every year just because the claim process is not automated!

As a retailer, your prime focus should be on sales. The operational side of the business has to be a well oiled machine that does not require much of your time. In an era of automation and data intelligence, it isn’t quite difficult to get a competitive advantage with technology. What’s essential is to take a grounded look at how shipping successfully finishes what a retailer began on site. Crafting a remarkable customer experience hinges on the last mile of the journey.

It is this idea that gave birth to LateShipment.com. The company moves to bring in more trust and transparency to the world of shipping as a whole, by making available the kind of technology used by industry giants to businesses of every size. At the core, we aim to help businesses build a strong last mile strategy by ensuring carrier accountability through these factors:

  1. Constant monitoring of all shipments
  2. Collecting eligible refunds for carrier service failures

 

Chapter 2

Importance Of Carrier Accountability In The Last Mile

how many in the air?

Claiming refunds is an integral part of carrier accountability. Carriers tend to perform much better when certain shipments are constantly monitored and refund claims are filed immediately.

You do not have to choose between which carrier’s shipments you want to track or file claims for separately. LateShipment.com’s intelligent automation ensures that multiple carriers are tracked simultaneously and claims are filed on your behalf.

The claim process is purposely made expensive and time consuming by shipping carriers specifically to dissuade shippers from filing for refunds in case of service errors. This gains the shipping industry over $3 billion in unclaimed refunds every year! To bring an end to this and hold carriers accountable for their performance, it is extremely important for shippers to claim the refunds that are rightfully theirs. LateShipment.com for instance claims refunds for over 50 carrier errors. You can read more about the 50 errors here.

you have to protect the one thing you cant live without

An automated parcel audit is the way to go if you want to optimize on shipping costs for your business. But it is important that you take a look at the other side of the picture as well.

Despite shipping refunds making you feel great and saving you quite a bit of shipping costs at the end of the day, the other side of the story is not that good for your business.

At the tail end of every refund you receive for a shipping carrier error, is a frustrated and angry customer whose order didn’t make it on time. Or whose order was damaged upon arrival.

When you look at it from a customer centric perspective, the joy of receiving refunds does not really cut it when an unhappy customer is on the line. Over 50% of customers rarely choose to shop from the same retailer again after a bad delivery experience. Repeat shoppers are another story altogether.

Providing a memorable last mile experience to customers needs to top your list in order to earn the trust of repeat customers and entice new customers to keep coming back for more.

The key herein is to have an eye on the refunds while your focus is on the bigger picture- the customer.

Keeping this in mind, we decided to help retailers provide a seamless delivery experience. With our completely automated service, you can not only collect every refund that is your due, but also focus on holding carriers accountable for their performance. We give you the space to work on things that hold first priority in your business, and take over the heavy lifting on secondary activities like shipping and monitoring carriers.

 

Chapter 3

Technology To Put You In Command of Shipping and Delivery

jarvis, where's my flight power?

We’re not gonna say we’re working on it, and it’s a prototype. We’ve got you covered.

At LateShipment.com, we believe that a shopper is not only at the core of creating a great customer experience, but also at the centre of your supply chain. In this era of shopper-led retail strategy, supply chains need to revolve around them to maintain market competitiveness. Offering a seamless customer experience is therefore key to your omnichannel success.

When our journey began, our prime focus was on creating awareness among retailers of the money back guarantee policy and claiming refunds for every eligible service failure to keep a lid on shipping costs.

Once the entire claim process became automated, we realized we held a lot of data that would highly benefit retailers of all sizes. This was data that was not available elsewhere! This led us to expand into helping improve carrier performance and prevent last mile mistakes before they happen.

So gradually, a more customer centric approach came into play.

How could we benefit customers more?

What could we offer that would give them an edge?

We realized the importance of making data available to customers that wasn’t easy to get from shipping carriers.

Sure, customers wanted to track their packages and file claims for delivery exceptions. But they also needed handy information that would help them build better shipping strategies. And that was something we could do. After tracking over 25 billion packages we had ample data on carrier performance and stats to help out customers who needed access to the data.

LateShipment.com features
The complete suite of features offered by LateShipment.com

Some of the benefits of LateShipment.com include

  1. Intelligent automation: investigate your shipments for over 50 carrier service failures like lost parcels and instantly file for refund claims.
  2. Advanced shipment tracking: capture 130 data points to track parcels in real- time and get deeper transit and delivery status insights
  3. Predictive error detection: instantly get notifications on potential delivery failures like delivery delays or lost packages and fix issues before they affect customers.
  4. Actionable logistics reports: make data driven decisions to evaluate carrier performance and optimize supply chains
  5. Ease of use: cloud based service integrates easily with existing business processes
  6. Smart dashboard: monitor all shipments across multiple carriers on a single platform and get instant notifications for delivery exceptions.

Taking control of your last mile is made much easier with this tool. It integrates across platforms and can work with any existing system you might be using.

 

Chapter 4

Leveraging the Power of Shipping Data

iron man: tell you what, throw a little hot rod red in there

As the data required by customers had to be broken down into segments for ease of use, we set about cataloguing them.

After working out what reports would best suit specific teams of a business, we built them into our dashboard for easy access.

These extensive reports give you data on everything from geography specific carrier performance to delays divided by service type. Let me take you through all the reports we currently offer.

Shipment Report

This report is designed to give you overall shipment data in one place. The shipments that leave your warehouse are categorized by date, service type, and shipping costs. You can also see how many claims have been filed and their cumulative value.

lateshipment.com shipment report

Shipping Spend Report

If you’re looking for data on how much you’ve been spending on shipping, or the difference between last year’s discount and this year’s, then this is the report for you. Yearly shipment values can be segregated by date, and the average cost per shipment can be measured and analyzed. This report also includes a graphical representation of this data on a monthly basis.

shipping spend report

Chronological Report

This report is for when you need to know the value of either individual or bulk shipments in a specific window of time. It gives you a detailed monthly and yearly break up of shipment value.

monthly spend report

Carrier Performance Report

If you’re wondering how to evaluate your shipping carrier, then this report is for you. It gives you an in depth report on carrier performance for the last six months. The report also includes a graph that shows package delay rate divided by hours delayed and days delayed.

carrier performance report

Claims Filed Report

You can keep track of all the claims we have found eligible for refunds with this report. It shows the number of claims submitted by LateShipment.com on your behalf. You can also see the carrier, account and service type for which each claim has been filed.

claims filed vs claims credited

Refund Credits Report (by service and invoice type)

For easy reference of all the refunds credited to your account versus those that are still being processed, you can use this report. The refund credits report is separated into a service type report and an invoice type report. In the service type report, you can see which service types have been granted refunds, the amount credited in your account for individual tracking numbers, etc.

refunds by service type report

Geographic Report

We understand that you will need specific stats on carrier performance based on different geographic locations you ship to. Let’s say you want to figure out where to situate your next fulfilment centre at. Then this will be your go to report. You can get a geographic mapping of the destination country and state each package is shipped to. This will give you an estimate of which areas receive faster or better delivery service as compared to others from the same service provider.

geographic report

Comprehensive Report

When you need an overview of which shipments are scheduled when, then this is your go to report. It offers you a comprehensive view of each tracking number, the estimated date of delivery for that number, the actual delivery date, and delays if any.

lateshipment.com comprehensive report

Billing Report

Finally, you would definitely want to know how you’re being billed for our services. LateShipment.com’s billing process is clearly accounted for each return and can be seen on a monthly basis. You can see a summary of the amount payable for individual claims or shipments as well. All paid and pending payments are listed in a detailed manner.  

lateshipment.com billing report

Apart from the reports, LateShipment.com automatically files refund claims for all eligible packages. No matter how many carriers you use, we can ensure on time claim filing as per the contract you have with your carrier. Your shipping carrier data is protected with bank grade security, and you can read more on our security measures here.

 

Chapter 5

The Pulse Of Your Last Mile In Real- Time

its limited edition

Pulse is our real time shipment tracking software that can simultaneously track all your packages (no matter how many you ship), across carriers (no matter how many you use).

Your support team will be fully equipped to identify and mitigate last mile mistakes effectively with a tool like Pulse. It also helps you inform customers about potential delays, missed deliveries, rescheduled deliveries, failed deliveries, misrouted packages and the like.

The Pulse dashboard is designed to give you valuable insight into the current status of your packages.

A few highlights of Pulse include:

  1. Real time shipment tracking facility
  2. Predictive notifications for packages bound to be late/lost
  3. Notifications to customers when delivery exceptions are detected
  4. Intimation about returns en route to your warehouse at any given time
  5. Flagging orders that require immediate attention
lateshipment.com pulse dashboard
Snapshot of LateShipment.com Pulse dashboard

Your game plan for the holiday season can be at its best this year if you can proactively prevent most delivery errors before they even occur.

No more frantic customer calls demanding to know where the delivery is.

No more increased customer churn because of delivery mishaps.

No more loss of revenue owing to a difficult refund claim process.

what are you waiting for? it's christmas, take em shopping!

You can gear up this season and bring your customers the best experience they have availed so far. Pulse can give you the necessary edge that will set you apart from competitors.

You can read more about Pulse here.

 

Chapter 6

Give Your Business An Edge With LateShipment.com

jarvis, sometimes you gotta run before you can walk

Are you just starting out in the retail space? Or are you a veteran well versed in the fickle trends that possess the industry? LateShipment.com can suit your business no matter how big or small.

Join us and

  • Increase customer retention
  • Bring down delivery exceptions
  • Proactively prevent delays
  • Decrease customer churn rate
  • Save up to 20% of your shipping costs through refund claims.

Allow our experts to chart out a shipping strategy that will be tailor made to suit your needs. We can also provide helpful data that will make a huge difference in your negotiations with your carrier.

To know more about how LateShipment.com has helped different retailers,  you can read our case studies here.

Not only can you grant your business the power of last mile visibility, you can focus on other things that demand your attention and leave the shipping audit to us.

hey, how'd you solve the pricing problem?

You’d be surprised to hear how our pricing policy works. We do not get paid unless we collect a refund for you. Every other service (the reports, the shipment tracking, et al) comes free of charge. When we do get a refund, we collect 50% of the claimed amount as our fee. That’s basically no out of pocket costs for you!

 

Chapter 7

Our Vision For the Future

that's what we do. we fix stuff

To put things in perspective, we at LateShipment.com firmly believe that every business should have the tools and data necessary to take control of their last mile deliveries. Unbiased shipping data should be readily available for a retailer to hold shipping carriers accountable for their performance, and overpaying for shipping should never be an issue.

A lucid and transparent shipping policy is the way to solve all this, and we aim to achieve that with our efforts. LateShipment.com was built with the purpose of leveling the playing field for retailers. From our humble beginnings, we have now grown to tracking more than 75 Million shipments on behalf of our customers and would love to add your shipments to the list.

Join us in our mission of making the last mile delivery space more transparent and fair.

If you liked this blog, then you might want to check these out too!

  1. The Big picture: Think Beyond Shipping Refunds and Claims
  2. The Real Cost of Late Delivery
  3. 10 Best Ways to Reduce Your Shipping Costs

The post Parcel Audit & Shipment Tracking: A LateShipment.com Guide To Win Your Last Mile appeared first on Lateshipment.com.

]]>
The BIG Picture: Think Beyond Shipping Refunds and Claims https://www.lateshipment.com/blog/think-beyond-shipping-refunds/ Thu, 02 Aug 2018 15:31:52 +0000 https://www.lateshipment.com/blog/?p=1602 If I were to ask you what is at the centre of your entire business model, the best answer would be ‘the customer’. But somewhere along the way, even the best of us seem to get sidetracked by the nitty gritty of running a business. Focus on the customer gets distorted into a multitude of […]

The post The BIG Picture: Think Beyond Shipping Refunds and Claims appeared first on Lateshipment.com.

]]>
If I were to ask you what is at the centre of your entire business model, the best answer would be ‘the customer’.

But somewhere along the way, even the best of us seem to get sidetracked by the nitty gritty of running a business. Focus on the customer gets distorted into a multitude of different things that seem to simultaneously require your attention.

If you plan on surviving the highly competitive retail space, the not- so- linear line between pre purchase and post purchase strategy needs to be revisited. The last mile has now become the ultimate hurdle to overcome for any retailer.

cartoon on customer centricity

Image: marketoonist

Meeting customer expectations demands crafting a unique and handcrafted experience. In the age of Amazon’s one day delivery, creating an exceptional last mile experience is the way to a customer’s heart.

Technology could be the best way to do this. For when necessity arises, the gods of tech always step in.

When shipping turns crippling

One of the major areas where being customer centric becomes problematic is shipping. A third party shipping carrier takes over the shipment, and you basically lose control of it right then and there till it reaches the customer. The waiting period is made more painful if there are agitated customer phone calls demanding to know the whereabouts of a package that already seems to have been delivered according to your logs.

The only way to counter the effect of handing over the reins to a shipping carrier is to constantly monitor them and hold them accountable for their performance.  Considering the fact that your interests do not align, ensuring a great last mile delivery to every customer is something that rests on the retailer’s shoulders.

Ensuring better carrier performance

Holding carriers accountable for their performance can be achieved by filing claims for all eligible service failures committed by the carrier. This makes it expensive for them to commit errors, and therefore brings better performance to the table.

A manual audit of your shipping invoice is a laborious task (you might still miss something), so an automated audit would be the best bet when it comes to shipping. This is partly due to the fact that there are over 50 carrier errors you need to be aware of, and surcharges to add to it! Any of these might have been miscalculated or mistakenly billed into your invoice.

Considering all this, it is certainly wise to opt for an automated shipping invoice audit.

last mile delivery CTA

The big picture: Refunds or the last mile?

Let’s say you have an automated audit process in place. You might be using internal resources or an online tool, depending on what your business needs. The great thing about the audit would be that you don’t have to lift a finger to get the refunds that are rightfully yours. At the end of every month, you get the report along with a chunk of cash you otherwise would not have noticed you were missing out on.

Despite shipping refunds making you feel great and saving you quite a bit of shipping costs at the end of the day, the other side of the story is not that good for your business.

At the tail end of every refund you receive for a shipping carrier error, is a frustrated and angry customer whose order didn’t make it on time. Or whose order was damaged upon arrival.

When you look at it from a customer centric perspective, the joy of receiving refunds does not really cut it when an unhappy customer is on the line. Over 50% of customers rarely choose to shop from the same retailer again after a bad delivery experience. Repeat shoppers are another story altogether.

relation between customer retention and increase in profit

Providing a memorable last mile experience to customers needs to top your list in order to earn the trust of repeat customers and entice new customers to keep coming back for more.

The key herein is to have an eye on the refunds while your focus is on the bigger picture- the customer.

Two birds. One stone. Happy customers.

When we at LateShipment realised that the big picture was going out of focus to several retailers, we decided to create a solution that would ensure

  1. Proactive prevention and addressing of last mile issues
  2. Automated refunds and
  3. Carrier accountability

This is how (LateShipment.com) Pulse was born. As a service, LateShipment.com strives to bring more trust and transparency to the world of shipping. This helps businesses predict and fix delivery exceptions even before they happen, working around existing shipping strategies.

The value of predictive softwares can possibly be measured only in proportion with increased customer retention per se. What makes this a wonderful resource for any retail business is that it equips more than one team to handle both customers and revenue.

The customer support team for instance, could be on top of all the orders that require immediate attention, and notify customers when a delay becomes inevitable. Or even send in a replacement for time sensitive deliveries when the predictive software shows that a delivery is not going to make it on time for that party!

The fulfilment team benefits from a predictive tool too. The data collected on the shipping carrier becomes a valuable resource to analyse and compare performance rates between carriers. It also comes in handy when negotiating prices with your carrier.

As for customers, it will not turn into a case of blaming the retailer for the carrier’s error. If informed well in advance and kept in the loop, their brand loyalty only tends to increase. They can also time their availability to collect the package, so that multiple delivery attempts are avoided.

repeat customers spend more than new customers

Your business gets those coveted repeat customers, along with extensive data on the shipping carrier you use, plus the refunds! I guess that’s technically three birds then.

How Pulse works:

Like I said before, Pulse is our real time tracking dashboard that keeps track of multiple shipments (it tracks over 25000 packages at any given point of time). The tool uses around 150 data points to predict the course of any package that might deviate from the set path. Some of the major features of Pulse include,

  1. Real- time tracking across multiple carriers on a single dashboard
  2. Predicting delays beforehand
  3. Pinpointing orders that require immediate attention
  4. Estimated number of returns at any given time
  5. Notifying customers in advance regarding delivery exceptions

Pulse dashboard screenshot

 

pulse dashboard screenshot

When the customer comes first, the customer will last.

We realise that putting the customer first is vital to the success of any business (in theory). Bringing it to practice is an entirely new ball game. Not only does it require extensive strategic planning on your part, it also involves paying attention to the needs of a customer.

existing customers contributing to future profits

When it comes to shipping, around 60% of customers expect fast delivery options which they are willing to pay for. This makes it all the more critical for retailers to step up, proactively fix delivery issues, and explain the situation beforehand in case of unavoidable circumstances. Customers appreciate being informed and kept in the loop even if the there is a slight change in the schedule.

Your focus should therefore be on the trail of unhappy customers left behind each refund you retrieve, and not solely on the money. The revenue from returning customers will more than make up for the reduced number of shipping refunds you receive.  

Minimizing the number of claims you dispute will automatically increase the number of repeat customers and help in building a loyal customer base.

The post The BIG Picture: Think Beyond Shipping Refunds and Claims appeared first on Lateshipment.com.

]]>
10 Important Shipping Carrier Errors That Could Cost Your Ecommerce Business https://www.lateshipment.com/blog/shipping-carrier-errors/ Thu, 31 May 2018 16:25:56 +0000 https://www.lateshipment.com/blog/?p=1046 Have you looked at your FedEx or UPS invoice lately? Shocked to find your shipping costs at an all-time high? The reality is that FedEx and UPS have slapped a 4.9% shipping rate hike (read more about 2018 shipping rates) forcing merchants to rework their shipping strategy. While retailers are still weighing up the domino […]

The post 10 Important Shipping Carrier Errors That Could Cost Your Ecommerce Business appeared first on Lateshipment.com.

]]>
Have you looked at your FedEx or UPS invoice lately? Shocked to find your shipping costs at an all-time high? The reality is that FedEx and UPS have slapped a 4.9% shipping rate hike (read more about 2018 shipping rates) forcing merchants to rework their shipping strategy. While retailers are still weighing up the domino effect of these new rates on their bottom lines, they often overlook claiming the money that they are entitled to. Shipping carriers often commit errors in the form of service failures or invoicing mistakes that amount to around 20% of your shipping costs. A deeper inspection of your shipping carrier invoice could reveal numerous hidden money-back spots. However, these errors occur randomly making it a painstaking process for businesses to identify them let alone dispute them.

Luckily, you don’t have to embark on this scavenger hunt alone. At LateShipment.com, we automatically audit your shipping invoice for over 50 carrier errors and recover refunds that are directly applied to your shipping invoice.

Here is a snapshot of the ten most expensive shipping carrier errors that are eligible for refunds

10 Shipping carrier error committed by FedEx, UPS or DHL which are eligible for refund claim such as late deliveries, lost package, damaged shipment, address correction, residential surcharges, duplicate charges, fuel surcharges, void shipments, delivery area surcharges, incorrect dimensional weight pricing

 

Delayed Deliveries – Sample this: You are a wine retailer who has had a merry sales season. Just when you are toasting your big wins with that chilled Chianti, you are interrupted by a distressed call from your customer. As luck would have it, his favourite bottle of chardonnay was going to arrive late. To keep him happy, you speed deliver another bottle, it’s Christmas after all! But then you get another call and then another. Before you realise, you are flooded with order delivery complaints and end up spending the better part of your holiday salvaging delivery disasters.

The real cost of late delivery is a disjointed customer delivery experience and losing repeat buyers. One harrowing delivery experience could get you blacklisted by even loyal customers.

Damaged shipments –  True, when an expensive order is found to be damaged, it causes a dent in your profit margin. But far greater is the resulting negative impact it has on a customer’s brand perception.

Lost Shipment: The message on your customer’s tracking page reads: Delivered to the front porch. When your customer enquires about the package whereabouts, with casual indifference, you quote the delivery status update. Surprise! They don’t even have a front porch. 

Lost shipments could turn out to be devastating for retailers and their customers alike. Especially when they are marked as delivered by the shipping carrier.

Residential surcharges: There is a fee applied to packages that are shipped to non-commercial addresses. But what exactly is considered as a non-commercial address? UPS states that a residential surcharge would be applied whenever a package is shipped to any address that is a house and does not have an entrance open to the general public.  Let’s say you’ve got an artistically designed, quaint office with a side entrance and a carefully camouflaged garage- it’s quite possible that residential charges will get applied even if it’s situated in the middle of a bustling city.

Address correction charges: Instances of packages delivered to wrong addresses are aplenty. Agreed, the address could be incorrectly mentioned on the package by the shipper. That still does not absolve FedEx or UPS of taking responsibility when packages are delivered to wrong addresses. Nobody wants their brand new purchase sitting on somebody else’s doorstep.

Incorrect delivery address

 

Dimensional weight pricing:  When you ship a 3 tier cake or a pound and bench toy that weighs less than 6 lbs, how much do you pay? You may have to pony up the charges for a 13 lbs package. Dim weight pricing is one of the trickiest charges to calculate. Finding an optimal package size for orders remains a challenge for retailers. Pad it, you pay extra. Skimp on the cushion, you face unhappy customers. Adding to worries of a toppled cake, is an application of incorrect DIM weight charges.

Void shipments: Remember those labels that you created but never used? They generally account to about 0.22% of total packages. At an average cost of $5 per shipping label, cancelling unused labels could recover a significant amount, especially if your shipping volume is quite high.

Delivery area surcharges and extended delivery area surcharges: Did you know an additional fee is applied every time a package has to be delivered to residential, rural or commercial rural area? Packages tagged under DAS are charged a $4 – $4.5 whereas those tagged as eDAS are charged a whopping $130-$150. Even more appalling is the fact that there is a good possibility that 20% of your ecommerce orders fall under either of these categories.

Fuel surcharges: The most contentious and least surprising fee applied to a shipping invoice has been fuel surcharge for all service types including ground shipments. Adding to the complexity of validating your invoice charges, fuel surcharges keep fluctuating on a weekly basis.

Duplicate charges: Is it possible to bill a tracking number twice? Tracking numbers theoretically are unique. But in practice, the same tracking number could be assigned to two different orders. Although straightforward and low in occurrence (.07%), depending on the charges that are duplicated, the amount you could save from auditing for duplicate charges could be significant.

Shipping service errors

Image source: Disneyinstitute

Inspecting each shipping invoice and searching for errors is like playing catch blindfolded. You have no clue where or when you are likely to bump into an error. An automated auditing process, on the other hand, could systematically catch all possible errors and request refunds on your behalf. All you have to do is, say the word: “Audit”! ( And of course follow it up with a 2 minute sign up process with LateShipment.com)

 

Credits

https://parcelindustry.com 

https://ecommercenews.eu/primary-reason-orders-dont-arrive-time/

All charges mentioned are as published by FedEx/UPS

The post 10 Important Shipping Carrier Errors That Could Cost Your Ecommerce Business appeared first on Lateshipment.com.

]]>
Compare Shipping Rates of USPS vs UPS vs FedEx vs DHL in 2018 https://www.lateshipment.com/blog/usps-vs-ups-vs-fedex-vs-dhl-in-2018/ Thu, 15 Feb 2018 12:54:28 +0000 https://www.lateshipment.com/blog/?p=610 Dimensional Weight Pricing UPS and FedEx have recently started to charge a dimensional weight fee. Until recently, your shipping rates with these two carriers depended on package weight. Now, the package size matters. So, if you have been shipping light weight goods that occupy significant space in shipping trucks or planes, you will be expected […]

The post Compare Shipping Rates of USPS vs UPS vs FedEx vs DHL in 2018 appeared first on Lateshipment.com.

]]>
Dimensional Weight Pricing

UPS and FedEx have recently started to charge a dimensional weight fee. Until recently, your shipping rates with these two carriers depended on package weight. Now, the package size matters. So, if you have been shipping light weight goods that occupy significant space in shipping trucks or planes, you will be expected to pay more now.  Dimensional weight pricing was applicable only with packages that are larger than three cubic feet. If you shipped smaller items, there was no change in your shipping rates. But that again has changed and now, every package is subject to dimensional weight rules.

FedEx had changed its dimensional weight divisor from 166 to 139 on January 2, 2017, for only U.S. ground and Express shipments. Now, in 2018, FedEx SmartPost is also added to the list of service levels with the 139 dimensional weight divisor. UPS has a dimensional weight divisor of 139 for packages bigger than 1,728 cubic inches or one cubic foot. And the weight divisor is 166 for smaller packages.

Peak Shipment Surcharge

UPS announced a new peak surcharge fee in June 2017. And then, UPS updated it twice to expand its geographic reach. There are also added extra charges for excessively heavy packages going to Puerto Rico, Hawaii or Alaska, as well as packages from Hong Kong or China.

General Rate Increases

UPS raised its air and ground service rates by 4.9%  in 2017. FedEx has raised rates differently for these services.

Negotiable Rates:

FedEx and UPS account managers have the authority to lower your shipping rates if you offer volumes. So, if you are a higher volume shipper, ask your account manager to lower rates. FedEx depends on several middlemen to deliver their goods. So, there are bound to be more taxes in their invoices.

DHL is a great choice if you are looking to ship internationally. Within the US, it’s not a viable option. This is because DHL is headquartered in Germany and not in the US. They excel in international shipping. So, choose DHL services if your shipments are predominantly in overseas markets.

The USPS has affordable options within the US. In fact, it is the most affordable choice among all four. There are no surcharges for fuel, remote areas, additional handling etc.  Their delivery speed is not excellent but it works well if you are on a budget. If you deal with non-urgent, small-scale and nearby deliveries, USPS is your best bet.

Related:

Weighty Matters: Tips to handle dimensional weight rates

Shipping costs of FedEx and UPS – Compare for best deals

How To Choose The Right Shipping Carrier?

5 Smart strategies to master International Shipping

 

The post Compare Shipping Rates of USPS vs UPS vs FedEx vs DHL in 2018 appeared first on Lateshipment.com.

]]>