Today’s customers are no longer just interested in shopping with you and collecting their orders after simply waiting for them. They expect you to engage with them throughout the order delivery lifecycle via...
Tag - Ecommerce
Sashank Ravindranath
How Support Reps Can Handle Failed Deliveries
Running an e-commerce business is tough. Rather than just acquiring a customer, you need to make sure you repeat sales with them to run a profitable venture. Here’s where the customer experience (CX) you provide can...
How to Create Delivery Experiences that Delight Customers
The Current State of Delivery Experiences Did you know that 1-in-3 customers abandon a brand after just one incident involving poor delivery experiences?Therefore, it is important to deliver delight with every shipment...
How to Avoid Delivery Delays During the Holiday Season
The world of eCommerce experienced a new phenomenon caused by COVID-19. The holiday season further adds more challenges to it in the form of sudden increase in online orders, shortage of in-stock items, and delivery...
Ian
SportStop – Meet the Pioneers of Online Selling Turned Multimillion-dollar Online Sports Brand Mogul
Have you ever thought about the pioneers in e-commerce, the businesses who thought of e-commerce and kickstarted the model before all the current hype it has now?Well, you don’t have to ponder over it and imagine, as we...
Hemalatha Sekar
Supply Chain Crisis in the US: Causes, Effects, and Corrective Measures
If you have happened to follow the news in the recent past, you might be aware of the global supply chain crisis that is happening: The number of container ships around ports has doubled since AprilDwelling times of...
Nexbelt’s Secret Sauce to Building a Successful E-commerce Brand
How do you go from owning a trailer business in the 90s to reinventing premium belts for adventure seekers and building a successful online brand that shares the space with the likes of Nordstrom, Nike, and Gucci...
Enhance Holiday Post-Purchase Experience with Existing Tools
eCommerce brands are constantly looking forward to improve their services at every touchpoint to build a loyal customer tribe and grow. And one way they are advancing in their said vision is by constantly adopting newer...
5 Ways to Leverage Customer Support For Holiday Season Success
The Pivotal Role of Customer Support in Overall The Post-purchase CX A staggering 40% of customer support issues are Shipping, Delivery, and Returns related issues occurring in the post-purchase phase of the customer...
Differentiate Your Brand with CX for the Modern Holiday Shopper
Why Ecommerce Brands Must Double-down on CX Today’s eCommerce landscape has become highly competitive. There are tens and hundreds of brands with the same product and price ranges, leaving customers with a multitude of...
Returns Experience Management for Shopify Users
Are you an online retailer who runs their business on Shopify and wants to provide their customers with a streamlined returns experience? Then you’ve come to the right place. In this blog, we’ll cover… The...
6 Tips to Prepare Your Dropshipping Business for the Holiday Season Surge
The holiday season is right around the corner, and apart from candied days, happy moments, lots of festive food, and there’s a high demand for gifts. This means a huge opportunity for your dropshipping store to cross...
Handling E-commerce Returns: How to Make Returns Frictionless and Maintain Profitability
Why E-commerce Businesses Must Not Overlook Their Customers' Returns Experience Digital businesses today spend a lot of time, money and human resources acquiring new customers and retaining them; but customer journeys...
Ajith Srinivasan
8 Surefire Ways to Improve Customer Satisfaction
A business’s success mainly relies on its customers. A satisfied client base means a good reputation and more business in the future. Customer satisfaction can make or break your business, making it one of the most...
Post-purchase Interactions: The Key To Customer Delight
Post-purchase Interactions and Customer Delight Learning about post-purchase interactions is not rocket science. Just how you manage to interact across all touchpoints in your marketing channels, website, etc in the pre...
[eCommerce 2021] 7 Ways to Speed Up Your Business’ Shipping Process
The contemporary shipping process is changing rapidly, and as a shipper, you need to streamline your process.Streamlining your company’s shipping process implies having a more efficient and speedy supply chain...
Damaged Packages: How to Handle Them
Why Do Packages Get Damaged in the First Place? The packages you dearly send to your customers can get damaged for various reasons such as Mishandling at the sorting facility – sorting your fragile package under...