Customers are no longer just interested in low prices, fast shipping, and free returns have constantly been the three must-haves for an online business to make the cut in today’s market. They want e-commerce brands to...
Tag - Ecommerce
Rohan Rinaldo Felix
Sashank Ravindranath
How to Ensure Better Performance from Shipping Carriers
The Importance of On-time Delivery On-time deliveries are a business’ best practice. Yet they do not captivate customers like same-day delivery or free shipping promises do. However, failing to make on-time deliveries...
4 Tips to Provide Great Customer Service in E-commerce
Creating a positive experience via great customer service impacts how your audience perceives your business. It not only impacts your existing customers but influences your prospective customers as well. Many consumers...
How DTC Brands Can Enjoy Post-purchase Success
What is DTC? Why Do You Need to Look into it? DTC has been making ripples in the ecommerce world owing to the fact that it has enabled brands to have direct access to their customers and cater to their specific needs...
How to Reduce the Impact of Oversize Charge on Shipping Costs
Shipping is an expensive part of any ecommerce business. Therefore, it is wise to cut corners wherever you can to save on costs and grow your business. However, that may not be as easy as it sounds. Your shipping bills...
Joelah James
10 Eye-catching Ways to Gain Attention to Your E-commerce Store
Just a couple of decades ago, the concept of having your own E-commerce store was considered fanciful, even a dream. How would it work? What would such a store provide? How will the store handle all of the sales, the...
How Proactive Customer Service Benefits Your Post-purchase CX
Today’s shoppers have high customer service expectations and zero tolerance for issues.If an ecommerce business doesn’t meet their expectations in providing a decent and personalized CX, they will quickly move on to a...
Last-mile Carrier Tracking: A Competitive Edge for Your Ecommerce Business
Last-mile carrier tracking can be the most expensive and time-consuming part of your ecommerce business’ shipping and delivery process. Adding fuel to the fire is your customers’ growing demands of wanting complete...
Post-Purchase CX : 8 Strategies to Implement in 2022
As an ecommerce brand, you put a lot of time and effort into your customer experiences (CX) to make them hit buy. But have you thought of what happens later? The warehouse to your customer’s doorstep is only 50% of the...
Ecommerce Returns Management Process: Best Practices
Returns are an integral part of every ecommerce business. 20% of all ecommerce orders are returned. And this number increased up to three-fold during times like the holiday season. However, they become a logistical...
10 E-commerce Retail Memes on Order Delivery Experiences
Working at an e-commerce store comes a close second. While looking for e-commerce retail memes to share with you for laughs (help you relax), I found that a lot of them were only based on marketing, website...
10 E-Commerce Shipping Best Practices You Should Know
The importance of a quality shipping experience in e-commerce cannot be stressed enough. This is primarily due to the fact that the post-purchase (shipping + delivery) takes up 50% of the overall delivery experience...
Must Know BFCM Customer Service Insights | Zoho x LateShipment.com
2021 holiday season, especially the BFCM period, witnessed one of the busiest e-commerce seasons ever to be recorded. The US holiday e-commerce sales hit $206.88 billion and accounted for a record 18.9% of total holiday...
Hemalatha Sekar
How Packaging Contributes to the Growth of an E-commerce Business
Analysts expect the value of the business-to-customer (B2C) market to reach over $7 trillion in 2030. The continued increase of e-commerce enterprises will make it more challenging for companies to stand out from the...
Ian
How to Handle Unused Shipping Labels
Understanding Shipping Labels Shipping labels are an important part of any business’ package delivery process because when they’re damaged or missing, your parcels can probably get lost and ultimately hurt your...
The Impact of the Russia-Ukraine War on E-commerce Shipping
The global supply chain has had a really wild time for the past couple of years. First came the pandemic, then came port logjams, and now we’re in the midst of the Russia-Ukraine war — adding more troubles to the...
Baraka Sheabutter – an Ecommerce Brand That Aligns Social Impact & Profitability Together
The world is increasingly looking to adopt eco-friendly options in our day-to-day lives. The shift towards eco-consciousness and sustainability is now the expected benchmark for businesses world wide. And we can see...