Customer centricity has quickly become the name of the game for e-commerce companies as they look for ways to find competitive advantages in a crowded marketplace. From AI customer service bots to interactive product...
Tag - Ecommerce
Sashank Ravindranath
Guide for E-commerce Businesses to Thrive This Peak Season
No more talking about this year’s holiday season in the future sense. It’s already up and running. Your fellow e-commerce businesses, shipping carriers, third-party logistic partners, etc have all geared up to handle...
Best E-commerce Checkout Page Practices to Boost Conversions
The Importance of an Optimized Checkout Page While a checkout page seems trivial in the grand scheme of things, they indeed play a bigger role than expected when it comes to helping you boost conversions. Wondering how...
Angry Customer Rants on Twitter for Common Post-purchase Issues
Delivery issues are inevitable and particularly more frequent during the holiday season. But we can’t blame the shipping carriers for it. This is because the huge incoming volume of shipments really puts a strain on...
How to Increase E-commerce Conversion Rates Through Video Marketing
Not getting enough conversions despite getting more visitors? It’s time to include quality video content in your e-commerce website and marketing process. Also, videos can help you attract more potential customers and...
![[BFCM 202]1 5 ways to ensure great e-commerce customer support blog header](https://lswordpress.s3.amazonaws.com/blog/wp-content/uploads/2021/11/11103846/BFCM-2021-5-ways-to-ensure-great-e-commerce-customer-support-blog-header.png)
5 Ways to Ensure Great Post-purchase Customer Support
Exceptional customer support is not an option but a necessity. Especially if you’re part of an e-commerce business, there can be no second thoughts when it comes to a great customer support service, as it plays a...
5 Tactics to Make Your Small Business Festive Ready
The festive season is always a golden time for eCommerce store owners – online holiday spending broke records in 2021 and is poised to go even higher in 2022. Shoppers are in a spending mood. They have long lists of...
How to Improve Brand Experience via Post-purchase Communication
E-commerce brands prioritize communicating with their customers frequently to influence their purchasing decisions and offer a decent experience associated with the brand. However, the situation becomes radically...
Rohan Rinaldo Felix
How to Respond to Customers After a Late Delivery
Late delivery incidents are frequent, almost inevitable, and happens primarily because of shipping carriers failing to keep up with their promises of on-time delivery despite their busy schedules during times like the...
Ian
How Does the Lateshipment.com Post-purchase Success Suite Work?
As an e-commerce business owner, you do everything to delight your customers once they place an order on your website – from making sure their order is packed right, to doing your best to get it to their hands-on...
Hemalatha Sekar
How E-commerce Businesses Can Have a Great Festive Season in 2022
For shoppers, the festive season comprises the much-needed break they deserve from their daily lives to spend quality time meeting friends, family, and colleagues; traveling; buying gifts for their loved ones; etc...
8 Tips to Handle the E-commerce Holiday Rush
Less than 2 months to go for the holiday season to officially kick off — which means as an e-commerce retailer, you have to make use of the little prep time left to get better equipped at handling the holiday rush. Here...
5 Must Know Return KPIs for Every Modern E-commerce Businesss
E-commerce returns have greatly evolved over the years. Businesses initially saw returns as just a cost-center for their business and planned to save a few bucks by not offering returns to their customers. Then e...
10 Key Ecommerce Branding Strategies You Must Know
Your eCommerce store’s branding helps your customers identify your brand among the long list of competitors and also works towards making your business successful.Your brand is your identity for your customers, and how...
14 Holiday Insights for E-commerce in 2022
The holiday season is the time when businesses need fresh insights to draw their plans so that they could make the most sales. But, coming up with holiday plans has been an wildride — thanks to recent global events. E...
How Automation Transforms the Post-Purchase Customer Experience
In the always-on retail environment, the convenience of a seamless experience is the key to winning more customers. According to Linnworks research, over 80% of shoppers are looking for a frictionless, cross-device...
10 Ways to Turn a Holiday Shopper into a Lifetime Customer
Did you know that the chances of you doing business with a shopper is close to 4x more during the holiday season than on regular days? That means, the holidays are the perfect time for you to make a strong impact on...