The truth of shipping becoming a defining factor in the customer experience, especially during the holidays, cannot be stressed enough. This is because most of the orders during the holiday season are by customers who...
Tag - E-commerce
Sashank Ravindranath
Branded Return and Exchange Portal: What Makes One And How It Works
A high return rate is a concern for any e-commerce business. However, most brands still don’t have a proper returns system in place to optimize the final leg of the post-purchase loop. In most cases, customers who...
Package Delivery (and Returns) Satisfaction Ratings: Driving Customer Retention and Revenue Growth
Today’s consumers have more choices than ever when it comes to their shopping needs. With customer experience (CX) being a cornerstone of customers choosing brands to shop with, you need to go above and beyond to...
Do You Ship Fragile Items Frequently? Here’s What You Need To Know
Are you an e-commerce merchant that deals with fragile items such as glassware, ceramics, electronics, musical instruments, etc? Then you are in the company of businesses that are ever under threat of shipments getting...
How To Keep Your E-Commerce Store’s Return Rate In Check
Here’s the thing — returns are a great benefactor to your CX but that’s only when they’re handled right.However, if they are left unchecked and run rampant, they can have serious consequences for your business across...
How To Automate E-Commerce Customer Service
Customer service is an important aspect of running a successful business. Whether you are selling products through your e-commerce website or a marketplace, effective customer service that is 24*7 is beneficial can be...
10+ E-Commerce Memes On Post-Purchase Experiences
Not just post-purchase or even e-commerce, but most blogs that you sit down to read, either in your leisure time or on the go — tell you two things. You can either do this or do not do this. How about something...
Post-Purchase Experience And Customer Lifetime Value (CLV): Relationship Goals
The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and...
5-Point Checklist To Reduce Post-Purchase Customer Inquiries
The post-purchase is an exciting phase for your customers, as it is the last station before they get to their destination called happiness from collecting their orders. However, with most e-commerce merchants not having...
How To Exceed Your Customers’ Expectations For The Holiday Season
Want to truly stand out in this competitive e-commerce landscape and enjoy the fruits of holiday season success? Easy. Give your customers what they want. What customers want The increase in e-commerce-based...
Empowering E-commerce: Essential free marketing tools to outshine your competitors
There’s fierce competition everywhere, especially in the e-commerce industry. Every e-commerce business has a unique value proposition that comes out from meticulously analyzing market gaps and caters to every need of...
Raksna Anand
3 D2C Brands Setting the Bar High on Instagram
Has marketing changed over the past few years? Yes, drastically. It’s important to realize that the change in consumer behavior has led to this drastic change. People have access to all the knowledge in the world...
How Businesses Can Use Emerging Technology To Extract Value From Social Media
While the COVID-19 pandemic did slow the economy down amidst a lot of problems, it also led to an e-commerce surge and accelerated digital transformation by 5 years. What was considered futuristic is now being...
5 sustainable brands that would encourage you to go green
Our world is undergoing a significant transformation. Recently, millions of people throughout the world took to the streets to demand stricter climate regulations, causing tectonic shifts in both governments’ and...
How to get repeat customers in 2023?
Is your business future ready? The e-commerce industry is continuously changing, so being up to date is crucial. In order to provide a seamless and engaging consumer experience across all touchpoints, including mobile...