Shipping is the most important factor in any online shopper’s decision criteria. Providing quick deliveries at the location and time of choice with a variety of payment options is a must in the modern world of...
Tag - Customer Experience
Rohan Rinaldo Felix
Use Cases for LateShipment.com’s Delivery Experience Management Platform
What is Delivery Experience Management?Delivery Experience Management (DEM) is the process of being proactive in ensuring that your customers receive their orders on-time and how they expect. It involves taking action...
Sashank Ravindranath
How to Deal With Negative Comments on Social Media Due to Poor Delivery Experiences
Anyone could face negative experiences with a business. And people who face such experiences leave poor reviews on social media platforms. According to Small Biz Genius, 93% of marketers claim that the exposure gained...
Ian
How to Drive Shopper Happiness & Holiday Sales by Offering a Great Post-Purchase Experience
Online shoppers from all over the world are always looking forward to holiday sales. These sales offer the perfect opportunity for them to make purchases they wouldn’t otherwise make and they have the perfect excuse to...
Omnichannel Customer Experience for Retail (2020)
Introduction A cohesive shopping experience, both online and offline, is what the modern consumer demands. An omnichannel customer experience (CX) works by seamlessly connecting every one of your customer touchpoints...
A Great Last-Mile Customer Experience= Happy+Loyal Customers
Business models change over time. The most basic premises of business change with time. For example, aggressive marketing is a thing of the past today. With the advent and successive taking over of online retail...
5 Factors to Consider When Choosing A Shipping Carrier
As a proud owner of an ecommerce store, there are plenty of things that demand your attention and money. Choosing the right shipping carrier to take your products to the customers’ doorstep is one of them. Finding a...
Joelah James
5 Key Factors Influencing Customer Churn Rate In Retail
One of the things every retailer dreads is a high customer churn rate. Churn rate is nothing but the number of customers who drop out of the buying cycle. It could be non renewal of a loyalty program, or unhappy...
Best 3 Ways to Offer Free 2 Day Shipping Without Going Broke
With retailers of all calibres entering the ring with free shipping options, it is near impossible to remain isolated from the melee and continue charging flat shipping rates. Free shipping, especially free 2 day...
How businesses can leverage M-Commerce?
M-Commerce is Mobile Commerce and refers to the use of cellular phones and laptops to perform business transactions online. M-Commerce today, handles a lot of services like online banking, bill payment, and information...
Deepa Shankar
5 Ways To Win Your Ecommerce Shopper Experience Gameplay
The old ways of doing business are rapidly giving way to technologically advanced methods that focus inherently on creating a seamless shopper experience. Your business could gain a definite edge if the right strategies...
Are you GDPR compliant? Last-minute checklist for retailers
The deadline is looming. Yet swathes of retailers are still in limbo. It is time to break-free from echo chambers. Face up to GDPR reality. Source: Dilbert.com Unfortunately for debilitating retailers intimidated by...
Revathi Karthik
The War of Retail: Online vs Offline
The retail sector has been slowly redefined in recent years as people now have both online and offline options at their disposal. While online shopping offers the convenience of ordering products from the comfort of...
5 ways to make customers fall in love with your business this Valentine’s day
Amped about Valentine’s week sales? Starting the year off with a bang after the holiday season is just what your business needs. Are you ready to handle the rush? Here are a few things you can do to make sure you’re...
Bianca Barath