Have you ever thought about the pioneers in e-commerce, the businesses who thought of e-commerce and kickstarted the model before all the current hype it has now?Well, you don’t have to ponder over it and imagine, as we...
The Pivotal Role of Customer Support in Overall The Post-purchase CX A staggering 40% of customer support issues are Shipping, Delivery, and Returns related issues occurring in the post-purchase phase of the customer...
Why Ecommerce Brands Must Double-down on CX Today’s eCommerce landscape has become highly competitive. There are tens and hundreds of brands with the same product and price ranges, leaving customers with a multitude of...
A business’s success mainly relies on its customers. A satisfied client base means a good reputation and more business in the future. Customer satisfaction can make or break your business, making it one of the most...
Post-purchase Interactions and Customer Delight Learning about post-purchase interactions is not rocket science. Just how you manage to interact across all touchpoints in your marketing channels, website, etc in the pre...
Did you know that the average Customer Retention Rate (CRR) is just around 35% for eCommerce businesses. But why is CRR crucial to maintain for a business? Just take a look at these stats65% of a company’s business can...
The world of eCommerce has grown significantly over the past few years. Each year, the online turf is becoming more competitive and crowded with new businesses that are trying to thrive. Mistakes in such an environment...
Everybody loves memes… It really helps us take a breather from the pressures of work and cool off for a moment. And the best part, it’s a different joke that cracks us up every time! Every week there’s a new meme...
Online shoppers are clear with their order delivery expectations.They want it free, they want it NOW, and they hate delays.How much, you ask? So much that late deliveries tend to drive customers away. Read on further to...
Women leaders have made their mark in this world. They’ve broken norms and stood for the values they believe in. They’ve bucked the trend and become an inspiration to millions of other women (and men). Resilience...
It is no surprise that a lot of businesses today are paying attention to their customers’ post-purchase experiences, given that it is critical to ensure hassle-free delivery experiences that encourage your customers to...
The holiday season is just around the corner and, pandemic or not, these special days could make things extra hectic for businesses within the eCommerce industry. After all, the Christmas shopping season entails a...
The Big Post-Purchase CX Gap in the Order Delivery Phase Picture this. A shopper visits your website after a friend raved about one of your products or after clicking a compelling ad on social media. They casually...
The average conversion rate of eCommerce websites is 2.86%. Yes, that’s a shockingly low amount of people buying at the first try. Even if you get a lot of new visitors – it might not cut it to make enough sales...
The ongoing COVID-19 pandemic caught eCommerce businesses on the wrong foot when it hit. While most businesses have, unsurprisingly, struggled under these extraordinarily challenging circumstances, some have managed to...
If you run an eCommerce retail business, you probably leave no stone unturned to ensure shoppers have a great user experience on your site. You use the best possible images for your product listings, make navigation to...
Sitting at my home desk, I’ve never seen business conditions change as rapidly as they have now. And they continue to change. Even as you read this article.These are abnormal circumstances where “social distancing,”...