A high return rate is a concern for any e-commerce business. However, most brands still don’t have a proper returns system in place to optimize the final leg of the post-purchase loop. In most cases, customers who...
Tag - Customer Experience
Sashank Ravindranath
Package Delivery (and Returns) Satisfaction Ratings: Driving Customer Retention and Revenue Growth
Today’s consumers have more choices than ever when it comes to their shopping needs. With customer experience (CX) being a cornerstone of customers choosing brands to shop with, you need to go above and beyond to...
WISMO: What it means and how to reduce it?
This post-purchase phase, where customers are awaiting their parcels, holds more importance than you think. While most e-commerce businesses assume to just “hope no things go wrong until the customer gets their...
Ajith Srinivasan
What is a Delivery Exception and How E-commerce Business Can Handle It?
You don’t need major issues such as packages getting lost or damaged, even small incidents like a ‘delivery exception’ can create unexpected roadblocks that disrupt the smooth journey of a package to its destination and...
Pre-Parcel Anxiety And The Problems It Brings To Your E-Commerce Business
We’re all worried about things at times. How is this day going to turn out? How is my business going to thrive with the rising competition? Will the Chiefs win this year’s Super Bowl? What is going to be my costume for...
How To Automate E-Commerce Customer Service
Customer service is an important aspect of running a successful business. Whether you are selling products through your e-commerce website or a marketplace, effective customer service that is 24*7 is beneficial can be...
How Has Customer Experience Been Transforming and What Value It Holds In The Future?
From brick-and-mortar to e-commerce, businesses have been running successfully all these years by building their foundation on just a question — “What do customers want?” In the case of physical stores, products of good...
6 Post-Purchase Pain Points & Solutions for E-commerce Customers
If you’re an e-commerce merchant who wants their business to become successful, you need to become the customers’ favorite (offer them a great experience, stay ahead of the competition, improve profit margins, and...
10+ E-Commerce Memes On Post-Purchase Experiences
Not just post-purchase or even e-commerce, but most blogs that you sit down to read, either in your leisure time or on the go — tell you two things. You can either do this or do not do this. How about something...
Post-Purchase Experience And Customer Lifetime Value (CLV): Relationship Goals
The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and...
5-Point Checklist To Reduce Post-Purchase Customer Inquiries
The post-purchase is an exciting phase for your customers, as it is the last station before they get to their destination called happiness from collecting their orders. However, with most e-commerce merchants not having...
How To Exceed Your Customers’ Expectations For The Holiday Season
Want to truly stand out in this competitive e-commerce landscape and enjoy the fruits of holiday season success? Easy. Give your customers what they want. What customers want The increase in e-commerce-based...
E-Commerce Post-Purchase CX Playbook For The Up-And-Coming Holiday Season
The Post-purchase CX Mandate Knowing what’s coming and staying ahead of delivery and return-related issues is key to perfecting post-purchase.However, e-commerce post-purchase issues are nothing out of the ordinary...
[Gorgias X Lateshipment.Com] Strengthening Customer Relationships With Post-Purchase Automation For 11 Key Events
Customer service in the post-purchase phase is really a hectic time for support teams. It is their time and opportunity to become sales agents, offering discounts to encourage repeat purchases, etc. However, due to the...
Streamlining Your Checkout Page for success this Holiday Season
Did you know that 7 in 10 customers abandon their cart?(statista). The number one reason for cart abandonment is the additional charges levied during checkout. Streamlining your checkout processes and making sure that...
Raksna Anand
Shipping as a marketing tool: Drive delight this holiday season
Ever thought of ecommerce shipping as a marketing tool? E-commerce brands often focus on various channels during the holiday season like marketing, website design, product variations, emails and social media...
Key Ecommerce Personalization areas to focus on
Personalization has become a norm rather than just being something that e-commerce brands do to just sway customers. Ecommerce Personalization has become just more than that in this bustling world. 66% of consumers want...