Why E-commerce Businesses Must Not Overlook Their Customers' Returns Experience Digital businesses today spend a lot of time, money and human resources acquiring new customers and retaining them; but customer journeys...
Tag - Cost Optimization
Ajith Srinivasan
Sashank Ravindranath
Shipping Carriers’ 100% Money-Back Guarantee Policies and Why Avoid Signing Refund Waivers
Shipping is an area of e-commerce business that is highly risk-worthy and more prone to errors than the other phases of the order journey. The carriers responsible for your customers’ orders during this stage are very...
Rohan Rinaldo Felix
Damaged Packages: How to Handle Them
Why Do Packages Get Damaged in the First Place? The packages you dearly send to your customers can get damaged for various reasons such as Mishandling at the sorting facility – sorting your fragile package under...
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[eCommerce 2021] A Step-by-step Guide to Customer Retention
Did you know that the average Customer Retention Rate (CRR) is just around 35% for eCommerce businesses. But why is CRR crucial to maintain for a business? Just take a look at these stats65% of a company’s business can...
Ian
5 Tips to Get the Best out of Your Package Shipping Carrier
Millions of international packages make their way to destination points and cross borders every day. And the vast majority of them are the goods people buy from eCommerce businesses operating globally. While it’s no...
Everything You Need to Know about the Changes Made to Canada Post, UPS, FedEx and Purolator’s Money-back Guarantee
This article has been updated as of 23rd August, 2021. It’s been a year since the COVID-19 pandemic debuted and created panic across the globe, dramatically changing the way we live our lives. The eCommerce retail...
Lost Packages 101: How to Handle Them
When you ship through DHL, FedEx, UPS, or USPS most packages make it to their destinations intact and on time. But, what about those rare occurrences when packages are lost in transit? Who exactly gets blamed when this...
Joelah James
The Real Cost of Late Deliveries & How to Deal with Them
Online shoppers are clear with their order delivery expectations.They want it free, they want it NOW, and they hate delays.How much, you ask? So much that late deliveries tend to drive customers away. Read on further to...
How to Package Odd-Shaped/Sized Objects for Shipping?
People judge a book by its cover, a movie by its trailer, and a parcel by its packaging. When you ship a product across and the customer has a first look, the packaging that matters. A neatly-packaged product delivered...
50+ Shipping Carrier Service Failures That are Totally Eligible for Refunds
Have you spent time taking a good, hard look at your shipping invoices? If not, try it once. You’ll likely end up quite shocked! Why? You ask. You’ll discover that you’ve been charged wrongly more than once...
Use Cases for LateShipment.com’s Delivery Experience Management Platform
What is Delivery Experience Management?Delivery Experience Management (DEM) is the process of being proactive in ensuring that your customers receive their orders on-time and how they expect. It involves taking action...
Understanding the Increased Rates of FedEx and UPS for 2020
Every year, shipping carriers increase the rates for their services, hitting retailers below the belt, as if the damage they do during the holiday season weren’t enough. This year, there have been identical rate...
3 Ways Data Science Will Benefit Logistics in 2019
Introduction Few technologies have generated as many advances in logistics as data science. The inception of the so-called “Industry 4.0,” which is driving growth in the supply chain management industry, is hinged on...
Guide to Cross-Border Shipping in 2020 (And How to Easily Save up to 20% on Shipping)
Your business is doing well locally and you are looking to ship overseas, but you don’t know where to start. Does this sound like you? Help is at hand, so read on! If you’re from Canada or the US, there’s...
Parcel Audit & Shipment Tracking: A LateShipment.com Guide To Win Your Last Mile
An Overview: Introduction Chapter 1: Taking Our First Step To Make Shipping Count Chapter 2: Importance Of Carrier Accountability In The Last Mile Chapter 3: Technology To Put You In Command of Shipping...
10 Must Know Tips to Negotiate Shipping Contracts With FedEx or UPS
When was the last time you celebrated after closing in on a tough negotiation? The ability to successfully negotiate a contract hinges on several factors. Especially when it comes to negotiating deals with your shipping...
Deepa Shankar
5 Factors to Consider When Choosing A Shipping Carrier
As a proud owner of an ecommerce store, there are plenty of things that demand your attention and money. Choosing the right shipping carrier to take your products to the customers’ doorstep is one of them. Finding a...