Let’s face it: handling returns has always been one of the most dreaded parts of running an e-commerce business. Yet many businesses still rely on outdated practices, like asking customers to print their own return labels. This approach is not only an inconvenience for customers but also creates unnecessary friction in the overall post-purchase experience.
But here’s the thing—returns aren’t a hassle. They’re an opportunity.
When done right, returns are a goldmine of opportunities to retain customers, improve operational efficiency, and even boost profitability. Unfortunately, they’re not treated with the importance they deserve.
That’s where we come in.
The new LateShipment.com + ShipTime integration makes managing returns easier, faster, and far more cost-effective. This partnership brings seamless return label generation and a customer-first experience to your fingertips.
But first, let’s make a compelling case for this integration by understanding the difference between the traditional way of handling returns and the new, updated methods.
The Old Way vs. The New Way of Managing Returns
Here’s the reality: the traditional way of handling returns is outdated.
- Juggling through multiple carrier accounts.
- Customers have to purchase and print return labels (inconvenience).
- Complicated setup of integrating own carrier return labels into the return portal.
And the result? Frustrated customers, higher operational costs, and missed opportunities for repeat purchases.
Now, let’s talk about the new way—powered by the LateShipment.com + ShipTime integration:
- Affordable return labels available instantly.
- A unified solution to manage all return workflows (labels to return approval to tracking).
- A seamless, customer-friendly process that eliminates hassle and builds trust.
It’s efficient. It’s scalable. And that’s exactly what your returns process needs.
What Makes This Integration a Game-Changer?
For merchants, offering 100% automated returns is the need of the hour as it removes the friction often associated with manual returns processes. This integration facilitates the first step of the process by enabling seamless label generation and management, ensuring customers can initiate returns effortlessly.
Customers too expect free, low-cost, and friction-free returns. Research shows that around 90% of customers are more likely to buy from a retailer again if they have a simple and convenient return process.
The LateShipment.com + ShipTime integration solves all of this. Here’s why it’s a game-changer:
1. Seamless customer experience
A clunky or complicated returns process can leave a lasting negative impression. With this integration, generating a return label is as simple as a few clicks.
Customers can initiate returns through a branded self-serve portal, receive a label instantly, and track their return in real time. This frictionless experience leaves customers with a positive impression—even if the product wasn’t the right fit. In turn, these happy customers are far more likely to return and shop with your brand again.
2. Driving long-term customer loyalty
Returns aren’t just about resolving immediate issues—they’re an opportunity to build long-term loyalty. When customers experience hassle-free returns, they associate your brand with convenience and care.
This integration makes it easy to track which customers return and repurchase, giving you valuable insights into customer behavior. By providing a seamless returns experience, you position your brand as trustworthy and customer-centric, increasing the likelihood of repeat purchases.
3. Lowering costs without sacrificing quality
Shipping returns can quickly become an expensive endeavor, especially for businesses scaling their operations. This integration tackles that head-on by providing pre-negotiated rates with USPS and Canada Post, ensuring you always get the lowest-cost return labels.
By cutting label expenses, you not only keep returns affordable for customers but also maintain healthy margins. This is particularly crucial during the holiday season when return volumes spike. The cost savings from this integration will directly contribute to your bottom line, making returns a sustainable part of your operations.
4. Operational efficiency at scale
Manually managing returns—printing labels, coordinating with carriers, and tracking packages—can overwhelm your team, especially during busy periods. The integration automates the entire returns process, from label generation to package tracking.
By consolidating workflows into one platform, you eliminate manual errors, reduce repetitive tasks, and free up your team to focus on higher-value priorities. Whether you’re a small business or a large retailer, this efficiency scales with you, ensuring smooth operations during peak times.
Ready to Simplify Returns and Save Costs?
Returns don’t have to be complicated—or costly. With the LateShipment.com + ShipTime integration, you can transform returns into a competitive advantage:
- Ease of getting started with returns
- Save valuable time
- Delight customers with a seamless, stress-free experience
Talk to our Product Experts today and discover how this integration can elevate your business—plus, enjoy an exclusive free trial on your first month!
