Waiting for a shipment to reach your customer can, at times, be equated to watching water boil—only instead of occasional bubbles that make you believe the water is about to boil, you get vague updates that get your hopes up that delivery might be just around the corner, when in fact it’s days away.
For e-commerce businesses, quick and timely deliveries are the foundation of seamless operation, satisfied customers, repeat sales, and business growth. This is where Purolator shipment tracking comes in handy. By offering your visibility into where your package is during the delivery process, it allows you to stay updated on your shipments and communicate correct delivery dates to your customers.
That said, Purolator shipment tracking your package is not free from its share of demons. Irrespective of whether you’re a seasoned Purolator shipper or a novice just beginning your collaboration with the carrier, this guide to everything about Purolator shipment tracking is for you!
Understanding Purolator Shipment Tracking
Purolator is a Canadian shipping company that facilitates shipment within Canada as well as internationally. Being one of the leading shipping and logistics companies in the world, it is popular with e-commerce businesses globally.
To help facilitate a smooth delivery experience, Purolator offers a shipment tracking service that allows e-commerce businesses to gain visibility into how their package is progressing through the shipping phase and keep customers updated on the delivery schedule.
How to Access Purolator Shipment Tracking
Here are the steps to take when you want to access your Purolator Shipment tracking status:
Step 1: Navigate to the official Purolator website and select ‘Tracking’ from the top menu.
Step 2: Next, click on ‘Track a Shipment’ from the drop-down menu.
Step 3: Now, simply feed in your Purolator shipment tracking number and click on ‘Track Now.’ In case you have multiple packages to track, you can also select ‘Multiple PINs/References’ and enter them all on your screen to gain an update on all of them at once.
And that’s it! Purolator will instantly inform you of your package or packages’ status.
Common Tracking Statuses Explained
Here are some of the most common Purolator shipment tracking statuses and their meaning:
Proof of Pickup
This status means that Purolator has picked up the package, and it is getting processed by the carrier.
In Transit
This status comes up to inform you that your package is moving through the carrier’s network and is on its way to your customer’s doorstep.
Out for Delivery
This status means that your package is in the last-mile delivery phase, on the delivery truck to get dropped off at your customer’s.
Delayed Due to Missed Delivery
The status is updated to this when the Purolator delivery agent could not make a delivery attempt due to an on-road emergency, like an accident, or because they didn’t have time. In such a case, delivery will be re-attempted.
Delivered
This status means that your Purolator package has been successfully delivered to your customer.
Troubleshooting Tracking Issues
As we mentioned briefly at the beginning of this article, Purolator, like many other carriers, has its share of demons when it comes to tracking. Here’s a look at these and how to battle them effectively:
Lack of Updates
A common issue with Purolator shipment tracking is that, at times, your package’s status wouldn’t change for a considerable amount of time. This could be due to bad weather that has halted your package’s route, a higher-than-usual shipping volume for Purolator that could be overwhelming its network, or even a technical glitch with the website.
Whatever the reason might be, give it time. And if the status still doesn’t update, contact Purolator’s customer service.
Inability to Track
You might feed in your tracking number, double-check it, or even re-type it, but still see an invalid tracking number update. Don’t fret. While your mind will quickly jump to Purolator not having registered your package, this can easily result from a technical glitch in the carrier’s supply chain systems, website, or tracking tool.
Try again later, and if you still can’t track it, consider contacting Purolator’s customer service.
Lost Packages
Purolator could lose your package due to a variety of reasons ranging from faulty packaging/labeling to negligence on the part of their team. The first thing to do in such a case is to inform your customer of a delay and ship the substitute to salvage their customer experience.
Learn More: Lost Packages: Causes and How to Track Them Down
After this, file a claim with Purolator to gain compensation as per the carrier’s claims policy.
Additional Features of Purolator Tracking
Apart from facilitating shipment tracking, Purolator also offers the following features:
- Multiple Shipment Tracking: This service allows you to track multiple packages in one go. All you have to do is share their tracking numbers and hit ‘Track now. ’
- Advanced Tracking for Enterprise Shippers: Specially designed for e-commerce businesses, this service allows you to manage and view your high-volume shipments with ease.
Tips for Efficient Shipment Tracking
Here are some steps you can take to make the most out of your Purolator shipment tracking:
Confirm Your Tracking Number Before Feeding It
We all make mistakes, especially when we must read multiple digits off a piece of paper to manually type them on the screen and track our package. And so, always confirm your tracking number once before you hit ‘Track now’ to ensure you get a quick status update immediately.
Ensure Packages are Packed Correctly
Robust packaging and well-placed, easy-to-read labels can help facilitate smooth package tracking. You see, if your packaging is lousy, it can cause damage to the shipped item as well as the label (which is how your package gets scanned). Additionally, a poorly placed label that makes scanning it difficult can also compromise efficient tracking.
Integrate a Delivery Experience Management Software
The final tip that will truly optimise your shipment tracking processes is a Delivery Experience Management software like LateShipment.com.
Our advanced tool automates your entire delivery process, facilitating on-brand package tracking pages (accessible from your storefront), sharing personalized shipping updates with your customers across SMS, WhatsApp, and email, notifying you about delivery issues with smart incident alerts, and gathering and analyzing your shipping data to give you in-depth insight into how your delivery processes is performing. Lastly, our tool integrates with all 1200 carriers and business tools to ensure your entire tech stack works like a well-oiled machine.
Conclusion
and comprehensive insight into the efficiency of your delivery processes. And you find just that in LateShipment.com’s Delivery Experience Management software.
With this solution in your tech stack, get prepared to proactively monitor deliveries, automate issue resolution, and keep customers happy with timely and personalized tracking updates instead of simply reacting to shipping problems when they happen.
Not only that, but you can get deep insight into how your carriers are performing so that the next time you’re in the board room negotiating carrier contracts, you’re hitting them with some real hard numbers that help you walk away with the best deal possible.
