Joelah James
LateShipment.com’s team is home from Internet Retailing Expo 2018 in Birmingham, and here are a few highlights from our time at the show. After attending the Last Mile Fulfilment Asia 2018 in Singapore, we exhibited at the IRX 2018 as well. It was an overwhelming success with solid takeaways from the ecommerce fraternity. Thanks to all the receptive attendees we met at the event. The venue was set up very efficiently with clear distinctions between the exhibiting area and the others. We had a list of speakers we wanted to listen to and had a schedule prepared accordingly. What we did not anticipate was the foot traffic at our booth that turned the two days into a huge rush! Thankfully, we didn’t miss out on keynotes and discussions like those by Caroline Hazlehurst, Samantha James, Tim Stevens and Julien Callede.
The discussion focused on important delivery issues faced by retailers, and ways to bring about the best customer experience in terms of last mile deliveries. The speakers also discussed how last-mile fulfilment is set to break or make businesses by 2020, as it will be the key ingredient to any retail business. All four panelists came out with the strategies incorporated and challenges faced by their own companies to provide a better understanding to other aspiring retailers.
Haighton Chris from shop direct threw light on the importance of tracking in providing a great customer experience. In order to provide reassurance to customers, Haighton recommends proactive communication that would constantly keep them in the loop. We could identify with his views because that’s one of the things LateShipment advocates as well.
Plenty of attendees were curious about the idea of getting refunds for shipping service failures through automatic refund claims, as they hadn’t received a single refund of the sort till date. This led to some great conversations with our logistics experts who spoke in detail about charting new shipping strategies and holding shipping carriers accountable for their performance. We could completely resonate with the carriers committing delivery errors affecting the last mile capabilities of retailers.
We got an opportunity to glimpse the retail landscape in Europe in addition to meeting some of the continent’s most successful retailers. It was great talking to them about our services and facilitating potential alliances. IRX 2018 has been one of the most successful and fun events we have attended so far, and we’d like to thank the organizers for making sure we were comfortable throughout our stay. Not only that, the organizers definitely knew how to throw a killer after party! We were able to sit back and relax after two fully packed days, with a good drink and some delicious food. Thanks for that too! We’re certain that we will be back with you for next year’s event. Looking forward to IRX 2019!
Related:
How to make the best of eDelivery Expo 2018
LMF Asia 2018: Where Last Mile Fulfilment Meets Customer Experience
