Sashank RavindranathFedEx is one of the top-three behemoths in not just the US but in the worldwide shipping carrier and delivery services space (the other two being DHL and UPS).
Did you know that FedEx delivers more than 12 million packages per day? And in such cases, common delivery issues such as late deliveries are common and inevitable.
However, like all major carriers, FedEx too aims to provide top-notch service and reduce the frequency of such issues. In order to do so, FedEx has a Money-Back Guarantee option that customers can use to claim refunds for delivery failures.
Understanding FedEx’s Money-Back Guarantee before submitting Claims
FedEx’s Money-Back Guarantee is a part of your shipping contract that stipulates that FedEx will refund the shipping charges if parcel delivery is delivered late by even 60 seconds except in exceptional circumstances (natural disasters, weather delays, etc).
However, the Money-Back Guarantee has multiple limitations that you, as a shipper must understand before you start submitting FedEx claims. In most cases, your forms can end up getting rejected if the conditions are not met.
Important clauses from the Money-Back Guarantee to keep in mind when submitting FedEx claims:
- Before you start reading down the clauses, make sure that you have not signed a money-back guarantee waiver in your shipping contract. This straightaway prevents you from claiming refunds and is also not an efficient move
- Wait for 24 hours from the expected delivery time to claim your refund. There are chances for your lost package to end up getting delivered to your hands. However, you can straightaway submit claims for late deliveries (for select services)
- Refund claims requests must be submitted within 15 calendar days of the scheduled delivery date or the date listed in the tracking details or your proof of delivery, whichever is later.
Keeping that in mind, let’s move on to how you can start claiming FedEx refunds by yourself.
How to File FedEx Claims
- Login to your FedEx account and choose the ‘File a claim’ option from the support tab
- Start a claim by entering your tracking/PRO number and selecting your claim type
- Add the supporting documents necessary to validate your claim
- Review your form and submit the claim
- Check the status of your claim online or request email updates
However, manually submitting FedEx claims is not always as easy as this and can be a tedious process. Here’s why.
Why Manually Submitting Claims Can Be a Hassle
Like we mentioned earlier, manually submitting FedEx claims is a huge headache as there is a list of conditions to be met for them to accept your claim.
- As we mentioned earlier, you are required to file the claim within 15 days from the date of the scheduled delivery with the receiver’s name, address, date of shipment, package weight, and tracking number
- Your claim must include complete shipper and recipient information, as well as the FedEx tracking number, date of shipment, number of pieces, and shipment weight
- The money-back guarantee does not apply to all services and destinations parcels that FedEx undertakes
- In cases of international shipments, you have to submit documentation required by the country of origin or destination to support your case
- The parcel must have been tendered to FedEx directly and before the stipulated collection time.
That’s not all. With the finer-print terms and conditions, FedEx can still reject your claim for a refund.
So, what’s the smart way out?
Make use of an automated refunds tool like LateShipment.com to claim your refunds. All you need to do is integrate this tool into your existing shipping operations while you focus on your core business functions.
How LateShipment.com Makes Filing Fedex Claims Easier
The money that goes unclaimed in shipping carrier refunds runs to the tune of over 3 billion dollars annually!
But what should matter more to you is this: Experts say that you can bring your shipping budget down by up to 20% if you claim every single refund you are eligible for.
LateShipment.com’s Parcel Audit and Shipping Refunds solution can help businesses like yours hold your shipping carrier accountable and ensure that you do not lose money that is rightfully yours.
Also, monitoring and claiming refunds regularly help you receive better performance from your shipping carrier resulting in more successful last-mile deliveries.
Apart from late deliveries, LateShipment.com also helps you recover refunds for more than 50 service failures such as lost and damaged packages, incorrect surcharges, etc.
Not just FedEx, LateShipment.com also helps you file claims and recover refunds from all major carriers such as DHL, UPS, Purolator… to name a few.
LateShipment.com’s refund recovery process allows you to focus on your core business functions while it analyses every shipment you send, identifies late shipments that are eligible for refunds, and files FedEx claims with supporting documentation.
It also follows up with the procedure and ensures that a refund is credited to you as soon as possible.
The best part is, LateShipment.com has a simple signup process, which takes less than 2 minutes for you to get started on claiming refunds.
- Create a LateShipment.com account
- Add your shipping carrier credentials.
That’s it! All you have to do now is to sit back as refunds get credited to your account.
What Else You Can Do with LateShipment.com
While claiming refunds are great, they don’t always compensate for your customers’ bad experiences faced in the post-purchase phase. In such cases, the onus of crafting a delightful delivery and returns experiences falls on you.
Therefore, don’t stop with just claiming refunds. Go all out with our post-purchase excellence cloud. It combines stellar delivery experiences with easy, seamless returns – all while significantly reducing your shipping spend by auditing your invoices and recovering eligible refunds from your carriers.
Time to grow your fanbase, savings, and business with LateShipment.com. We’re ready when you are.
