Did you know that over 40% of your e-commerce store’s support tickets are post-purchase related? A large chunk of them are primarily WISMO or WISMR. Under traditional processes, a ticket is created, an anxious/ angry...
Category - Technology
Sashank Ravindranath
Leverage Existing Tech Stack To Build Exciting Post-Purchase Experiences This Holiday Season
The holiday season is a critical time for e-commerce businesses, with the potential to attract new customers and drive significant sales. To take things a notch further, you need to stand out in a competitive landscape...
What is E-Commerce Automation And How It Works For Your Business
Did you know that e-commerce sales are expected to grow to $6.3 trillion in 2024 and $7.9 trillion by 2027?Verdict: E-commerce is growing. And the result — competing businesses, especially market leaders are keen to...
How 3PL Providers Can Extend Their Capabilities With Post-Purchase Automation
A report indicates that 90% of Fortune 500 businesses use 3PLs to handle their logistics and supply chain operations. The primary role of a 3PL provider is allowing their customers, i.e., primarily e-commerce and B2B...
The Importance of Product Returns Intelligence For E-commerce
Not all e-commerce orders are successful with the delivery being made. Some products have issues that are revealed only when the package is opened, some customers often end up becoming unhappy with the product or...
The Ultimate Handbook to Achieve Post-purchase Success with LateShipment.com and Zoho Desk
Customer service is an extremely critical function for any business and Zoho Desk is a powerful tool to help you orchestrate customer support flows of the highest quality to ensure standout customer experiences that...
How to increase mobile conversion rate: 7 proven tips
You can define the mobile conversion rate as the number of visitors who visit the website on their mobile devices and the number of visitors who convert during these sessions.. So, it can be calculated with the below...
Raksna Anand
Empowering E-commerce: Essential free marketing tools to outshine your competitors
There’s fierce competition everywhere, especially in the e-commerce industry. Every e-commerce business has a unique value proposition that comes out from meticulously analyzing market gaps and caters to every need of...
How Businesses Can Use Emerging Technology To Extract Value From Social Media
While the COVID-19 pandemic did slow the economy down amidst a lot of problems, it also led to an e-commerce surge and accelerated digital transformation by 5 years. What was considered futuristic is now being...
How to get repeat customers in 2023?
Is your business future ready? The e-commerce industry is continuously changing, so being up to date is crucial. In order to provide a seamless and engaging consumer experience across all touchpoints, including mobile...
Last-mile Carrier Tracking: A Competitive Edge for Your Ecommerce Business
Last-mile carrier tracking can be the most expensive and time-consuming part of your ecommerce business’ shipping and delivery process. Adding fuel to the fire is your customers’ growing demands of wanting complete...
5 Ways AI Can Transform the Retail Industry: Examples and Benefits
The retail industry has been undergoing a digital transformation for years. It has improved in speed, efficiency, and accuracy, thanks, in large part, to improved data and predictive analytics technologies that allow...
Porch Pirates: How to Handle Them and Prevent Package Theft
Imagine if a product you’ve longed to collect for years gets stolen from you. And guess what? It was stolen right at your doorstep by fellow people dubbed ‘the porch pirates.’Package thefts are so...
Rohan Rinaldo Felix
How to Handle Unused Shipping Labels
Understanding Shipping Labels Shipping labels are an important part of any business’ package delivery process because when they’re damaged or missing, your parcels can probably get lost and ultimately hurt your...
[eCommerce 2021] 7 Ways to Speed Up Your Business’ Shipping Process
The contemporary shipping process is changing rapidly, and as a shipper, you need to streamline your process.Streamlining your company’s shipping process implies having a more efficient and speedy supply chain...
Ian
Damaged Packages: How to Handle Them
Why Do Packages Get Damaged in the First Place? The packages you dearly send to your customers can get damaged for various reasons such as Mishandling at the sorting facility – sorting your fragile package under...
eCommerce Success: Pros and Cons of Cloud Computing in Logistics & Shipping for Emerging Businesses
You might have come across many technical terms being hyped by tech-enthusiasts, but ‘cloud computing’ rightfully deserves the attention it has been getting over the last few years. Cloud computing is revolutionizing...