Running an e-commerce business is tough. Rather than just acquiring a customer, you need to make sure you repeat sales with them to run a profitable venture. Here’s where the customer experience (CX) you provide can...
The Current State of Delivery Experiences Did you know that 1-in-3 customers abandon a brand after just one incident involving poor delivery experiences?Therefore, it is important to deliver delight with every shipment...
The pandemic has largely disrupted holiday shipping in 2021, with a surge in online purchases, record shipping costs, port congestion, and inventory shortage.Not to forget, the heavy weightage that has fallen on the...
If two things could define the last two years other than the pandemic, it is the rise of TikTok marketing and conscious consumption of skincare products. Jane Ormon, a young entrepreneur has taken advantage of both and...
eCommerce brands are constantly looking forward to improve their services at every touchpoint to build a loyal customer tribe and grow. And one way they are advancing in their said vision is by constantly adopting newer...
The Pivotal Role of Customer Support in Overall The Post-purchase CX A staggering 40% of customer support issues are Shipping, Delivery, and Returns related issues occurring in the post-purchase phase of the customer...
Why Ecommerce Brands Must Double-down on CX Today’s eCommerce landscape has become highly competitive. There are tens and hundreds of brands with the same product and price ranges, leaving customers with a multitude of...
Post-purchase Interactions and Customer Delight Learning about post-purchase interactions is not rocket science. Just how you manage to interact across all touchpoints in your marketing channels, website, etc in the pre...
How The Pandemic Affected Retail & Delivery In the present circumstances (due to the pandemic, of course) trends around the retail and delivery landscape has gone through massive changes across the globe. Physical...
You’ve done all the hard work – attracting netizens to take a look at your website, encouraging them to add products to their cart by providing value, getting them to take a step further to make a purchase...
It is no surprise that a lot of businesses today are paying attention to their customers’ post-purchase experiences, given that it is critical to ensure hassle-free delivery experiences that encourage your customers to...