The importance of a quality shipping experience in e-commerce cannot be stressed enough. This is primarily due to the fact that the post-purchase (shipping + delivery) takes up 50% of the overall delivery experience...
Category - Post-Purchase Experience
Sashank Ravindranath
Must Know BFCM Customer Service Insights | Zoho x LateShipment.com
2021 holiday season, especially the BFCM period, witnessed one of the busiest e-commerce seasons ever to be recorded. The US holiday e-commerce sales hit $206.88 billion and accounted for a record 18.9% of total holiday...
Hemalatha Sekar
15 Shipping Notifications to Enhance Post-Purchase CX
Today’s customers are no longer just interested in shopping with you and collecting their orders after simply waiting for them. They expect you to engage with them throughout the order delivery lifecycle via...
How Support Reps Can Handle Failed Deliveries
Running an e-commerce business is tough. Rather than just acquiring a customer, you need to make sure you repeat sales with them to run a profitable venture. Here’s where the customer experience (CX) you provide can...
How to Create Delivery Experiences that Delight Customers
The Current State of Delivery Experiences Did you know that 1-in-3 customers abandon a brand after just one incident involving poor delivery experiences?Therefore, it is important to deliver delight with every shipment...
2021 State of Holiday Shipping in the US
The pandemic has largely disrupted holiday shipping in 2021, with a surge in online purchases, record shipping costs, port congestion, and inventory shortage.Not to forget, the heavy weightage that has fallen on the...
Nola Skinsentials – A skincare brand that went from a humble beginning to 200k+ community
If two things could define the last two years other than the pandemic, it is the rise of TikTok marketing and conscious consumption of skincare products. Jane Ormon, a young entrepreneur has taken advantage of both and...
5 Ways to Leverage Customer Support For Holiday Season Success
The Pivotal Role of Customer Support in Overall The Post-purchase CX A staggering 40% of customer support issues are Shipping, Delivery, and Returns related issues occurring in the post-purchase phase of the customer...
Differentiate Your Brand with CX for the Modern Holiday Shopper
Why Ecommerce Brands Must Double-down on CX Today’s eCommerce landscape has become highly competitive. There are tens and hundreds of brands with the same product and price ranges, leaving customers with a multitude of...
Post-purchase Interactions: The Key To Customer Delight
Post-purchase Interactions and Customer Delight Learning about post-purchase interactions is not rocket science. Just how you manage to interact across all touchpoints in your marketing channels, website, etc in the pre...
Retail & Delivery Trends That Are Likely to Remain Post-pandemic
How The Pandemic Affected Retail & Delivery In the present circumstances (due to the pandemic, of course) trends around the retail and delivery landscape has gone through massive changes across the globe. Physical...
Ian
Tackling the Most Important FAQs During the Customer’s Post-purchase Journey to Offer a Stellar CX
It is no surprise that a lot of businesses today are paying attention to their customers’ post-purchase experiences, given that it is critical to ensure hassle-free delivery experiences that encourage your customers to...