Are you up for a simple exercise that will predict how successful your business will be? If yes, answer the following question. What measures do you consciously take to improve your customer’s purchase journey once...
Category - Post-Purchase Experience
Sashank Ravindranath
Brand Loyalty or Bust: E-Commerce Edition
My perception of building an e-commerce brand looks fun. All you need is to create a specialized domain with your brand name, work with different teams like marketing, sales, and customer experience to understand how...
What to Do If a Package Arrives Damaged—or Not at All
How many times have you sent out a customer’s package and stayed eager to know their feedback, only to learn from them that it was damaged or didn’t make it to them at all? Truly a haunting experience, given that all...
Best Practices To Build Ecommerce Branded Order Tracking Pages
A whopping 90% of the customers actively track their packages with over 20% of them tracking multiple times in a day. This shows that despite receiving prompt and regular shipping notifications, customers tracking their...
How to Build a Customer Base with a Great Post-purchase CX Strategy
Why Prioritizing Acquisition over Retention May Not Be the Best Move to Make When It Comes to Building a Customer Base ‘X’ is an e-commerce company that deals with fast fashion and focuses only on acquiring new...
Last-minute Techniques to Mitigate Post-purchase Dissonance This Holiday Season
Not everything is A-OK after your customers complete their purchase with your e-commerce store and are awaiting their orders. It is at this stage, where even the ones who have been most excited to shop with your store...
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5 Ways to Ensure Great Post-purchase Customer Support
Exceptional customer support is not an option but a necessity. Especially if you’re part of an e-commerce business, there can be no second thoughts when it comes to a great customer support service, as it plays a...
How to Improve Brand Experience via Post-purchase Communication
E-commerce brands prioritize communicating with their customers frequently to influence their purchasing decisions and offer a decent experience associated with the brand. However, the situation becomes radically...
Rohan Rinaldo Felix
How to Respond to Customers After a Late Delivery
Late delivery incidents are frequent, almost inevitable, and happens primarily because of shipping carriers failing to keep up with their promises of on-time delivery despite their busy schedules during times like the...
Ian
How Does the Lateshipment.com Post-purchase Success Suite Work?
As an e-commerce business owner, you do everything to delight your customers once they place an order on your website – from making sure their order is packed right, to doing your best to get it to their hands-on...
Hemalatha Sekar
How Automation Transforms the Post-Purchase Customer Experience
In the always-on retail environment, the convenience of a seamless experience is the key to winning more customers. According to Linnworks research, over 80% of shoppers are looking for a frictionless, cross-device...
10 Ways to Turn a Holiday Shopper into a Lifetime Customer
Did you know that the chances of you doing business with a shopper is close to 4x more during the holiday season than on regular days? That means, the holidays are the perfect time for you to make a strong impact on...
How DTC Brands Can Enjoy Post-purchase Success
What is DTC? Why Do You Need to Look into it? DTC has been making ripples in the ecommerce world owing to the fact that it has enabled brands to have direct access to their customers and cater to their specific needs...
How Proactive Customer Service Benefits Your Post-purchase CX
Today’s shoppers have high customer service expectations and zero tolerance for issues.If an ecommerce business doesn’t meet their expectations in providing a decent and personalized CX, they will quickly move on to a...
Post-Purchase CX : 8 Strategies to Implement in 2022
As an ecommerce brand, you put a lot of time and effort into your customer experiences (CX) to make them hit buy. But have you thought of what happens later? The warehouse to your customer’s doorstep is only 50% of the...
10 E-commerce Retail Memes on Order Delivery Experiences
Working at an e-commerce store comes a close second. While looking for e-commerce retail memes to share with you for laughs (help you relax), I found that a lot of them were only based on marketing, website...
10 E-Commerce Shipping Best Practices You Should Know
The importance of a quality shipping experience in e-commerce cannot be stressed enough. This is primarily due to the fact that the post-purchase (shipping + delivery) takes up 50% of the overall delivery experience...