If you’re an e-commerce merchant who wants their business to become successful, you need to become the customers’ favorite (offer them a great experience, stay ahead of the competition, improve profit margins, and...
Category - eCommerce
Sashank Ravindranath
LoveNspire: A Journey of Pandemic Generosity to Global Success – Nidhi’s Story
Nidhi is the face of LoveNspire. LoveNspire is a thriving D2C store specializing in culturally rich, ethnic products that include over 2500 products. They sell handcrafted gift items, jewelry, home and festive decor...
Raksna Anand
How to Overcome E-commerce Shipping & Delivery Challenges
The shipping and delivery phase of an e-commerce order is filled with opportunities or ‘touchpoints’ that you can capitalize on to convert one-time shoppers into repeat customers and spread positive word of mouth to...
10+ E-Commerce Memes On Post-Purchase Experiences
Not just post-purchase or even e-commerce, but most blogs that you sit down to read, either in your leisure time or on the go — tell you two things. You can either do this or do not do this. How about something...
Post-Purchase Experience And Customer Lifetime Value (CLV): Relationship Goals
The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and...
5-Point Checklist To Reduce Post-Purchase Customer Inquiries
The post-purchase is an exciting phase for your customers, as it is the last station before they get to their destination called happiness from collecting their orders. However, with most e-commerce merchants not having...
4 Emerging and Promising Ecommerce Logistics Trends for 2024
Based on Statista’s prediction, global retail e-commerce sales are expected to grow 9.5% from 2023, a slight decrease from last year’s increase (10%). A line that we’ve all been hearing since the end of the pandemic and...
Ian
FedEx & UPS Rate Increase for 2024
Introduction To The Rate Increase By Fedex And Ups In 2024 Counterparts, rivals, competitors — call them what you want. Shipping behemoths FedEx and UPS follow almost identical practices when it comes to services or...
Rohan Rinaldo Felix
How To Handle Returns And Exchanges During The Holidays
With increased holiday sales comes an inevitable surge in returns and exchanges that could be a challenge post the shopping fiesta of BFCM and Christmas. January is the peak month for package returns, with e-commerce...
Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs
Introduction Holiday shoppers don’t just mean the “I’m planning to spend (more than I usually do during the other months) for my holiday season needs by capitalizing on seasonal trends, special deals, and promotions”...
How To Exceed Your Customers’ Expectations For The Holiday Season
Want to truly stand out in this competitive e-commerce landscape and enjoy the fruits of holiday season success? Easy. Give your customers what they want. What customers want The increase in e-commerce-based...
The importance of Estimated Delivery Date during the holidays
Do you know what customers search for in the checkout page? It’s the estimated delivery date. Yes 45% of customers abandon their carts because of unsatisfactory delivery options.(shipbob) It is important to...
16 ways to improve Average Order Value during the holidays
Is average order value important? Of course, it’s a key metric that e-commerce brands should focus on during this holiday season. Increasing the average order value directly boosts your store’s revenue...
8 Branding Storytelling ideas during the holiday season
Brand storytelling is a relatively less used term. E-commerce sales have been explosively growing. There’s a reason why people prefer to shop online. Correction, there’s not one reason, there are so many...
Introducing LateShipment.com’s E-commerce Shipping Insurance — Smart, Simplified, and Automated
E-commerce Shipping: Everything That Is In Control And That Isn't As an e-commerce merchant, you put in a lot of effort to meticulously curate the stage of the customer journey that is under your control to motivate...
E-Commerce Post-Purchase CX Playbook For The Up-And-Coming Holiday Season
The Post-purchase CX Mandate Knowing what’s coming and staying ahead of delivery and return-related issues is key to perfecting post-purchase.However, e-commerce post-purchase issues are nothing out of the ordinary...
[Gorgias X Lateshipment.Com] Strengthening Customer Relationships With Post-Purchase Automation For 11 Key Events
Customer service in the post-purchase phase is really a hectic time for support teams. It is their time and opportunity to become sales agents, offering discounts to encourage repeat purchases, etc. However, due to the...