Despite state-of-the-art tracking systems and parcel protection strategies, there’s always the possibility of your customers’ packages getting lost, damaged in transit or stolen. This is where shipping insurance comes...
Category - eCommerce
Sashank Ravindranath
What is E-Commerce Automation And How It Works For Your Business
Did you know that e-commerce sales are expected to grow to $6.3 trillion in 2024 and $7.9 trillion by 2027?Verdict: E-commerce is growing. And the result — competing businesses, especially market leaders are keen to...
BFCM 2024: How E-commerce Businesses Can Prepare for Success
Just like how the Super Bowl is a day for sports enthusiasts or the re-release of a famous franchise movie is a treat for the fans, Black Friday and Cyber Monday (BFCM) is a tailor-made event for e-commerce businesses...
Raksna Anand
What Does “In Transit” Really Mean?
Most of us who are unaware of a package’s delivery journey, assume that a package gets shipped out from the warehouse and then gets delivered to the customer, right? Having this assumption is not wrong. After all, this...
Do You Ship Fragile Items Frequently? Here’s What You Need To Know
Are you an e-commerce merchant that deals with fragile items such as glassware, ceramics, electronics, musical instruments, etc? Then you are in the company of businesses that are ever under threat of shipments getting...
How To Keep Your E-Commerce Store’s Return Rate In Check
Here’s the thing — returns are a great benefactor to your CX but that’s only when they’re handled right.However, if they are left unchecked and run rampant, they can have serious consequences for your business across...
What Does “Out for Delivery” Really Mean?
“Get ready to jump with joy as your order is out for delivery”. A message that all online shoppers can’t wait to see on their device, as this is a sign that their package is nearing them and is about to be delivered...
What is a Delivery Exception and How E-commerce Business Can Handle It?
You don’t need major issues such as packages getting lost or damaged, even small incidents like a ‘delivery exception’ can create unexpected roadblocks that disrupt the smooth journey of a package to its destination and...
Pre-Parcel Anxiety And The Problems It Brings To Your E-Commerce Business
We’re all worried about things at times. How is this day going to turn out? How is my business going to thrive with the rising competition? Will the Chiefs win this year’s Super Bowl? What is going to be my costume for...
The Importance of Product Returns Intelligence For E-commerce
Not all e-commerce orders are successful with the delivery being made. Some products have issues that are revealed only when the package is opened, some customers often end up becoming unhappy with the product or...
How To Automate E-Commerce Customer Service
Customer service is an important aspect of running a successful business. Whether you are selling products through your e-commerce website or a marketplace, effective customer service that is 24*7 is beneficial can be...
How Has Customer Experience Been Transforming and What Value It Holds In The Future?
From brick-and-mortar to e-commerce, businesses have been running successfully all these years by building their foundation on just a question — “What do customers want?” In the case of physical stores, products of good...
6 Post-Purchase Pain Points & Solutions for E-commerce Customers
If you’re an e-commerce merchant who wants their business to become successful, you need to become the customers’ favorite (offer them a great experience, stay ahead of the competition, improve profit margins, and...
LoveNspire: A Journey of Pandemic Generosity to Global Success – Nidhi’s Story
Nidhi is the face of LoveNspire. LoveNspire is a thriving D2C store specializing in culturally rich, ethnic products that include over 2500 products. They sell handcrafted gift items, jewelry, home and festive decor...
How to Overcome E-commerce Shipping & Delivery Challenges
The shipping and delivery phase of an e-commerce order is filled with opportunities or ‘touchpoints’ that you can capitalize on to convert one-time shoppers into repeat customers and spread positive word of mouth to...
10+ E-Commerce Memes On Post-Purchase Experiences
Not just post-purchase or even e-commerce, but most blogs that you sit down to read, either in your leisure time or on the go — tell you two things. You can either do this or do not do this. How about something...
Post-Purchase Experience And Customer Lifetime Value (CLV): Relationship Goals
The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and...