Is user-generated content (UGC) really worth your time if you’re a retail business owner? Without a doubt. In this article, let’s take a look at the advantages of making use of content created by customers on your...
Category - Retail technology
Ian
Lost Packages 101: How to Handle Them
When you ship through DHL, FedEx, UPS, or USPS most packages make it to their destinations intact and on time. But, what about those rare occurrences when packages are lost in transit? Who exactly gets blamed when this...
Joelah James
Sashank Ravindranath
eCommerce Success: Pros and Cons of Cloud Computing in Logistics & Shipping for Emerging Businesses
You might have come across many technical terms being hyped by tech-enthusiasts, but ‘cloud computing’ rightfully deserves the attention it has been getting over the last few years. Cloud computing is revolutionizing...
50+ Shipping Carrier Service Failures That are Totally Eligible for Refunds
Have you spent time taking a good, hard look at your shipping invoices? If not, try it once. You’ll likely end up quite shocked! Why? You ask. You’ll discover that you’ve been charged wrongly more than once...
5 Subtle Ways to Improve On-Site eCommerce Customer Experience
An eCommerce business needs to get a lot of things right in order to maximize its capacity to generate sales. From product design, to marketing, to shipment, there are innumerable boxes to check. One aspect that...
Top 4 Learnings From eCommerce Businesses That Handled the COVID-19 Situation Right
The ongoing COVID-19 pandemic caught eCommerce businesses on the wrong foot when it hit. While most businesses have, unsurprisingly, struggled under these extraordinarily challenging circumstances, some have managed to...
Naveen Selvaraj
7 Easy Ways to Write Great Customer Service Emails
It’s normal that when you’re sending a lot of customer service emails to your clients, you might occasionally make a blunder like forgetting an attachment or addressing someone the wrong way. Here’s a checklist for you...
LateShipment.com: Integrations for a Better Last Mile
If you run an eCommerce retail business, you probably leave no stone unturned to ensure shoppers have a great user experience on your site. You use the best possible images for your product listings, make navigation to...
Rohan Rinaldo Felix
eCommerce Fraud Trends Every Online Store Owner Should Know
More than in almost any other industry, fraud is overwhelmingly present in eCommerce. It negatively affects sales, profits, and brand reputation, and can significantly harm your business if you don’t have active fraud...
Use Cases for LateShipment.com’s Delivery Experience Management Platform
What is Delivery Experience Management?Delivery Experience Management (DEM) is the process of being proactive in ensuring that your customers receive their orders on-time and how they expect. It involves taking action...
How to Boost Customer Loyalty With an On-Brand Post-Purchase Experience
We live in an experience economy. Experience is everything. Consumers own brand perception. And experience drives how consumers perceive a brand. Be it their journey to the checkout phase or their post-purchase, last...
3 Ways Data Science Will Benefit Logistics in 2019
Introduction Few technologies have generated as many advances in logistics as data science. The inception of the so-called “Industry 4.0,” which is driving growth in the supply chain management industry, is hinged on...
7 Valuable Shipping Tips for Small Businesses
Are you a small business owner? Do you ship? Do some parts of the process totally frustrate you? If you are tired of all the opaqueness associated with the shipping process and you just want things to be simpler, I’m...
The BIG Picture: Think Beyond Shipping Refunds and Claims
If I were to ask you what is at the centre of your entire business model, the best answer would be ‘the customer’. But somewhere along the way, even the best of us seem to get sidetracked by the nitty gritty of running...
Top 10 Shipping and Inventory Management Tools for SMBs
Retail has shifted significantly to online platforms today and there is no denying that. Amazon, Walmart and Alibaba have transformed retail in giant strides with some major help from technological aids. It is near...
How businesses can leverage M-Commerce?
M-Commerce is Mobile Commerce and refers to the use of cellular phones and laptops to perform business transactions online. M-Commerce today, handles a lot of services like online banking, bill payment, and information...
Deepa Shankar
The War of Retail: Online vs Offline
The retail sector has been slowly redefined in recent years as people now have both online and offline options at their disposal. While online shopping offers the convenience of ordering products from the comfort of...