Exceptional customer support is not an option but a necessity. Especially if you’re part of an e-commerce business, there can be no second thoughts when it comes to a great customer support service, as it plays a...
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Category - Retail technology
Sashank Ravindranath
5 Must Know Return KPIs for Every Modern E-commerce Businesss
E-commerce returns have greatly evolved over the years. Businesses initially saw returns as just a cost-center for their business and planned to save a few bucks by not offering returns to their customers. Then e...
How Automation Transforms the Post-Purchase Customer Experience
In the always-on retail environment, the convenience of a seamless experience is the key to winning more customers. According to Linnworks research, over 80% of shoppers are looking for a frictionless, cross-device...
4 Tips to Provide Great Customer Service in E-commerce
Creating a positive experience via great customer service impacts how your audience perceives your business. It not only impacts your existing customers but influences your prospective customers as well. Many consumers...
Ecommerce Returns Management Process: Best Practices
Returns are an integral part of every ecommerce business. 20% of all ecommerce orders are returned. And this number increased up to three-fold during times like the holiday season. However, they become a logistical...
5 Ways AI Can Transform the Retail Industry: Examples and Benefits
The retail industry has been undergoing a digital transformation for years. It has improved in speed, efficiency, and accuracy, thanks, in large part, to improved data and predictive analytics technologies that allow...
15 Shipping Notifications to Enhance Post-Purchase CX
Today’s customers are no longer just interested in shopping with you and collecting their orders after simply waiting for them. They expect you to engage with them throughout the order delivery lifecycle via...
Nola Skinsentials – A skincare brand that went from a humble beginning to 200k+ community
If two things could define the last two years other than the pandemic, it is the rise of TikTok marketing and conscious consumption of skincare products. Jane Ormon, a young entrepreneur has taken advantage of both and...
Hemalatha Sekar
SportStop – Meet the Pioneers of Online Selling Turned Multimillion-dollar Online Sports Brand Mogul
Have you ever thought about the pioneers in e-commerce, the businesses who thought of e-commerce and kickstarted the model before all the current hype it has now?Well, you don’t have to ponder over it and imagine, as we...
Nexbelt’s Secret Sauce to Building a Successful E-commerce Brand
How do you go from owning a trailer business in the 90s to reinventing premium belts for adventure seekers and building a successful online brand that shares the space with the likes of Nordstrom, Nike, and Gucci...
5 Ways to Leverage Customer Support For Holiday Season Success
The Pivotal Role of Customer Support in Overall The Post-purchase CX A staggering 40% of customer support issues are Shipping, Delivery, and Returns related issues occurring in the post-purchase phase of the customer...
Returns Experience Management for Shopify Users
Are you an online retailer who runs their business on Shopify and wants to provide their customers with a streamlined returns experience? Then you’ve come to the right place. In this blog, we’ll cover… The...
How to Leverage Automation for Holiday Season Sales
The holiday sales season is often the most important for retailers. Researchers predict holiday ecommerce retail sales to make up 18.9% of total holiday sales this year, up from the year before. In 2020, retail...
Ian
Handling E-commerce Returns: How to Make Returns Frictionless and Maintain Profitability
Why E-commerce Businesses Must Not Overlook Their Customers' Returns Experience Digital businesses today spend a lot of time, money and human resources acquiring new customers and retaining them; but customer journeys...
Ajith Srinivasan
Post-purchase Interactions: The Key To Customer Delight
Post-purchase Interactions and Customer Delight Learning about post-purchase interactions is not rocket science. Just how you manage to interact across all touchpoints in your marketing channels, website, etc in the pre...
[eCommerce 2021] 10 Expert Tips to Boost Your Website’s Engagement
New small business owners find it difficult to understand why their eCommerce businesses grow slowly. While there are numerous contributing, website engagement is among the most overlooked aspects.Not only does website...
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[eCommerce 2021] 5 Common Mistakes Store Owners Should Avoid
The world of eCommerce has grown significantly over the past few years. Each year, the online turf is becoming more competitive and crowded with new businesses that are trying to thrive. Mistakes in such an environment...