Running an e-commerce business is tough. Rather than just acquiring a customer, you need to make sure you repeat sales with them to run a profitable venture. Here’s where the customer experience (CX) you provide can...
Category - Last Mile
Sashank Ravindranath
Everything You Need to Know about the Changes Made to Canada Post, UPS, FedEx and Purolator’s Money-back Guarantee
This article has been updated as of 23rd August, 2021. It’s been a year since the COVID-19 pandemic debuted and created panic across the globe, dramatically changing the way we live our lives. The eCommerce retail...
Lost Packages 101: How to Handle Them
When you ship through DHL, FedEx, UPS, or USPS most packages make it to their destinations intact and on time. But, what about those rare occurrences when packages are lost in transit? Who exactly gets blamed when this...
Joelah James
The Real Cost of Late Deliveries & How to Deal with Them
Online shoppers are clear with their order delivery expectations.They want it free, they want it NOW, and they hate delays.How much, you ask? So much that late deliveries tend to drive customers away. Read on further to...
Rohan Rinaldo Felix
8 Ways Dropshipping is Empowering eCommerce Business
Dropshipping is a profitable and effective way of doing business. The strategy ensures that there are no consumer goods in stock. The dropshipping model mostly involves retailers working with other retailers, or working...
Ian
LateShipment.com: Integrations for a Better Last Mile
If you run an eCommerce retail business, you probably leave no stone unturned to ensure shoppers have a great user experience on your site. You use the best possible images for your product listings, make navigation to...
COVID-19: The Retail eCommerce Picture & What You Can Do
Sitting at my home desk, I’ve never seen business conditions change as rapidly as they have now. And they continue to change. Even as you read this article.These are abnormal circumstances where “social distancing,”...
Naveen Selvaraj
Improve Customer Satisfaction With Data-Driven Last-Mile Insights
Shipping is the most important factor in any online shopper’s decision criteria. Providing quick deliveries at the location and time of choice with a variety of payment options is a must in the modern world of...
How to Boost Customer Loyalty With an On-Brand Post-Purchase Experience
We live in an experience economy. Experience is everything. Consumers own brand perception. And experience drives how consumers perceive a brand. Be it their journey to the checkout phase or their post-purchase, last...
All You Need to Know About Amazon Logistics in 2019
Introduction In the world of last-mile deliveries in the US, 2019 is a landmark year; For the first time in a very very long time, the duopoly of FedEx and UPS in the US market is being seriously challenged by a...
Sriram Sridhar
How to Deal With Negative Comments on Social Media Due to Poor Delivery Experiences
Anyone could face negative experiences with a business. And people who face such experiences leave poor reviews on social media platforms. According to Small Biz Genius, 93% of marketers claim that the exposure gained...
Report: Driving Ecommerce Last Mile Delivery Success in 2019
If you were to list the top cost centers for your business, shipping would be number two. Unless of course, you have your own delivery fleet to do your bidding. On the off chance that you don’t, this article is for you...
Why You Should Hire a Third Party Logistics Provider
Third-party logistics (3PL) providers offer an all-in-one solution for assembly, packaging, warehousing, and distribution. A reliable 3PL logistics process provider can maximize your profitability through their...
Kevin
Logistics Best Practices for Small Businesses
Hey there! Do you feel you need to up your logistics game? Does your business need to be more competitive to woo elusive customers? Are you keen to provide the best possible service in order to get the best possible...
How and Why of Shipping Audit for FedEx, UPS, and DHL
Does your business use a shipping carrier like FedEx, UPS, or DHL to deliver products to customers? If your answer is “yes,” have you ever thought about whether you’re getting the deal you deserve? You’re Actually...
Guide to Cross-Border Shipping in 2020 (And How to Easily Save up to 20% on Shipping)
Your business is doing well locally and you are looking to ship overseas, but you don’t know where to start. Does this sound like you? Help is at hand, so read on! If you’re from Canada or the US, there’s...
A Great Last-Mile Customer Experience= Happy+Loyal Customers
Business models change over time. The most basic premises of business change with time. For example, aggressive marketing is a thing of the past today. With the advent and successive taking over of online retail...