Did you know that over 40% of your e-commerce store’s support tickets are post-purchase related? A large chunk of them are primarily WISMO or WISMR. Under traditional processes, a ticket is created, an anxious/ angry...
Category - Last Mile
Sashank Ravindranath
Leverage Existing Tech Stack To Build Exciting Post-Purchase Experiences This Holiday Season
The holiday season is a critical time for e-commerce businesses, with the potential to attract new customers and drive significant sales. To take things a notch further, you need to stand out in a competitive landscape...
WISMO: What it means and how to reduce it?
This post-purchase phase, where customers are awaiting their parcels, holds more importance than you think. While most e-commerce businesses assume to just “hope no things go wrong until the customer gets their...
Ajith Srinivasan
What Does “In Transit” Really Mean?
Most of us who are unaware of a package’s delivery journey, assume that a package gets shipped out from the warehouse and then gets delivered to the customer, right? Having this assumption is not wrong. After all, this...
What Does “Out for Delivery” Really Mean?
“Get ready to jump with joy as your order is out for delivery”. A message that all online shoppers can’t wait to see on their device, as this is a sign that their package is nearing them and is about to be delivered...
What is a Delivery Exception and How E-commerce Business Can Handle It?
You don’t need major issues such as packages getting lost or damaged, even small incidents like a ‘delivery exception’ can create unexpected roadblocks that disrupt the smooth journey of a package to its destination and...
A Guide to FedEx and UPS Delivery Signature Options
In the world of shipping and logistics, ensuring your packages reach their destination safely and securely is crucial and carriers ensure their full-on commitment to it. One aspect of this process is the carrier getting...
FedEx & UPS Rate Increase for 2024
Introduction To The Rate Increase By Fedex And Ups In 2024 Counterparts, rivals, competitors — call them what you want. Shipping behemoths FedEx and UPS follow almost identical practices when it comes to services or...
Rohan Rinaldo Felix
Shipping as a marketing tool: Drive delight this holiday season
Ever thought of ecommerce shipping as a marketing tool? E-commerce brands often focus on various channels during the holiday season like marketing, website design, product variations, emails and social media...
Raksna Anand
15 Shipping Strategies for SMBs to Reduce Costs
Shipping is an Inevitable Cost-Center of The E-Commerce Industry Shipping in e-commerce holds a higher priority for two reasons: One, it plays a huge role in the CX, and two, it is the second most expensive area of a...
E-commerce Delivery Experience Management (DEM) to Drive Customer Delight
Customers are no longer just interested in low prices, fast shipping, and free returns have constantly been the three must-haves for an online business to make the cut in today’s market. They want e-commerce brands to...
How to Ensure Better Performance from Shipping Carriers
The Importance of On-time Delivery On-time deliveries are a business’ best practice. Yet they do not captivate customers like same-day delivery or free shipping promises do. However, failing to make on-time deliveries...
How Proactive Customer Service Benefits Your Post-purchase CX
Today’s shoppers have high customer service expectations and zero tolerance for issues.If an ecommerce business doesn’t meet their expectations in providing a decent and personalized CX, they will quickly move on to a...
Last-mile Carrier Tracking: A Competitive Edge for Your Ecommerce Business
Last-mile carrier tracking can be the most expensive and time-consuming part of your ecommerce business’ shipping and delivery process. Adding fuel to the fire is your customers’ growing demands of wanting complete...
Transportation Trends Affecting the Commercial Vehicle Industry in the US
Globe Newswire stats show that the demand for commercial vehicles, will be worth around $3.07 trillion by 2030 despite the technological advances in transportation over the last few years. This is probably enough to...
Porch Pirates: How to Handle Them and Prevent Package Theft
Imagine if a product you’ve longed to collect for years gets stolen from you. And guess what? It was stolen right at your doorstep by fellow people dubbed ‘the porch pirates.’Package thefts are so...
How to Deal With Shipping Delays
Shipping delays (also known as post-pickup delays) are inevitable even with the most efficient carriers (thanks to the growing consumer demand). And when they happen, they tend to drive your customers away.That’s not...