The Pivotal Role of Customer Support in Overall The Post-purchase CX A staggering 40% of customer support issues are Shipping, Delivery, and Returns related issues occurring in the post-purchase phase of the customer...
Category - Holiday Season
Sashank Ravindranath
Differentiate Your Brand with CX for the Modern Holiday Shopper
Why Ecommerce Brands Must Double-down on CX Today’s eCommerce landscape has become highly competitive. There are tens and hundreds of brands with the same product and price ranges, leaving customers with a multitude of...
How to Leverage Automation for Holiday Season Sales
The holiday sales season is often the most important for retailers. Researchers predict holiday ecommerce retail sales to make up 18.9% of total holiday sales this year, up from the year before. In 2020, retail...
Ian
6 Tips to Prepare Your Dropshipping Business for the Holiday Season Surge
The holiday season is right around the corner, and apart from candied days, happy moments, lots of festive food, and there’s a high demand for gifts. This means a huge opportunity for your dropshipping store to cross...
[eCommerce 2021] Social Commerce for Businesses
Running an eCommerce business is hectic, no doubt. However, there are certain aspects that make it interesting. One such being the relatively new but growing trend of social commerce. eCommerce business owners can...
How eCommerce Businesses Can Conquer the Biggest Holiday Sales Days
The holiday season is just around the corner and, pandemic or not, these special days could make things extra hectic for businesses within the eCommerce industry. After all, the Christmas shopping season entails a...
How Millennials Shopped Online This Holiday Season
A Record-Breaking Shopping Season Online spending is at an all-time high this holiday season. Data from Adobe Analytics suggests that web spending may have witnessed an increase of 14.1% over the 2018 season. In...
Rohan Rinaldo Felix
Happy Thanksgiving 2019 from LateShipment.com!
Why a Delivery Experience Management (DEM) suite? Despite considerably expanding our reach on the refunds front to 40+ shipping carriers, something that had always bothered us was the fact that even a successful refund...
[Holiday 2019] Top 25 Sustainable Brands Selling Eco-Friendly Gifts
The holiday season is all about the joy of giving. Giving love to one another, giving all your effort to make the best out of your business, and giving memorable gifts to your loved ones. But all this time, the gifts...
How to Drive Shopper Happiness & Holiday Sales by Offering a Great Post-Purchase Experience
Online shoppers from all over the world are always looking forward to holiday sales. These sales offer the perfect opportunity for them to make purchases they wouldn’t otherwise make and they have the perfect excuse to...