Despite a massive fleet, state-of-the-art tracking systems, and delivery procedures, your customers’ parcels shipped through United Parcel Service (UPS) can be delayed, lost, or damaged in transit. Behemoths such as UPS...
Category - Automated Refunds & Claims
Deepa Shankar
Sashank Ravindranath
How 3PL Providers Can Extend Their Capabilities With Post-Purchase Automation
A report indicates that 90% of Fortune 500 businesses use 3PLs to handle their logistics and supply chain operations. The primary role of a 3PL provider is allowing their customers, i.e., primarily e-commerce and B2B...
Do You Ship Fragile Items Frequently? Here’s What You Need To Know
Are you an e-commerce merchant that deals with fragile items such as glassware, ceramics, electronics, musical instruments, etc? Then you are in the company of businesses that are ever under threat of shipments getting...
What is a Delivery Exception and How E-commerce Business Can Handle It?
You don’t need major issues such as packages getting lost or damaged, even small incidents like a ‘delivery exception’ can create unexpected roadblocks that disrupt the smooth journey of a package to its destination and...
Meet Carbon Surcharge: The newest addition to your shipping invoices
Major carriers all around the world increase the rates of their services at an average of 4 – 6% YoY. While carriers transfer this burden of inflation to shippers via increased merchants, most merchants do not do...
A Guide to FedEx and UPS Delivery Signature Options
In the world of shipping and logistics, ensuring your packages reach their destination safely and securely is crucial and carriers ensure their full-on commitment to it. One aspect of this process is the carrier getting...
What to Do If a Package Arrives Damaged—or Not at All
How many times have you sent out a customer’s package and stayed eager to know their feedback, only to learn from them that it was damaged or didn’t make it to them at all? Truly a haunting experience, given that all...
How to Ensure Better Performance from Shipping Carriers
The Importance of On-time Delivery On-time deliveries are a business’ best practice. Yet they do not captivate customers like same-day delivery or free shipping promises do. However, failing to make on-time deliveries...
How to Handle Unused Shipping Labels
Understanding Shipping Labels Shipping labels are an important part of any business’ package delivery process because when they’re damaged or missing, your parcels can probably get lost and ultimately hurt your...
How to Deal With Shipping Delays
Shipping delays (also known as post-pickup delays) are inevitable even with the most efficient carriers (thanks to the growing consumer demand). And when they happen, they tend to drive your customers away.That’s not...
Rohan Rinaldo Felix
How to File FedEx Claims for Late Deliveries
FedEx is one of the top-three behemoths in not just the US but in the worldwide shipping carrier and delivery services space (the other two being DHL and UPS).Did you know that FedEx delivers more than 12 million...
Shipping Carriers’ 100% Money-Back Guarantee Policies and Why Avoid Signing Refund Waivers
Shipping is an area of e-commerce business that is highly risk-worthy and more prone to errors than the other phases of the order journey. The carriers responsible for your customers’ orders during this stage are very...
Damaged Packages: How to Handle Them
Why Do Packages Get Damaged in the First Place? The packages you dearly send to your customers can get damaged for various reasons such as Mishandling at the sorting facility – sorting your fragile package under...
Everything You Need to Know about the Changes Made to Canada Post, UPS, FedEx and Purolator’s Money-back Guarantee
This article has been updated as of 23rd August, 2021. It’s been a year since the COVID-19 pandemic debuted and created panic across the globe, dramatically changing the way we live our lives. The eCommerce retail...
50+ Shipping Carrier Service Failures That are Totally Eligible for Refunds
Have you spent time taking a good, hard look at your shipping invoices? If not, try it once. You’ll likely end up quite shocked! Why? You ask. You’ll discover that you’ve been charged wrongly more than once...
How and Why of Shipping Audit for FedEx, UPS, and DHL
Does your business use a shipping carrier like FedEx, UPS, or DHL to deliver products to customers? If your answer is “yes,” have you ever thought about whether you’re getting the deal you deserve? You’re Actually...
10 Important Shipping Carrier Errors That Could Cost Your Ecommerce Business
Have you looked at your FedEx or UPS invoice lately? Shocked to find your shipping costs at an all-time high? The reality is that FedEx and UPS have slapped a 4.9% shipping rate hike (read more about 2018 shipping...
Revathi Karthik