Today’s customers are no longer just interested in shopping with you and collecting their orders after simply waiting for them. They expect you to engage with them throughout the order delivery lifecycle via...
Author - Sashank Ravindranath
Sashank Ravindranath
How Support Reps Can Handle Failed Deliveries
Running an e-commerce business is tough. Rather than just acquiring a customer, you need to make sure you repeat sales with them to run a profitable venture. Here’s where the customer experience (CX) you provide can...
How to File FedEx Claims for Late Deliveries
FedEx is one of the top-three behemoths in not just the US but in the worldwide shipping carrier and delivery services space (the other two being DHL and UPS).Did you know that FedEx delivers more than 12 million...
How to Create Delivery Experiences that Delight Customers
The Current State of Delivery Experiences Did you know that 1-in-3 customers abandon a brand after just one incident involving poor delivery experiences?Therefore, it is important to deliver delight with every shipment...
2021 State of Holiday Shipping in the US
The pandemic has largely disrupted holiday shipping in 2021, with a surge in online purchases, record shipping costs, port congestion, and inventory shortage.Not to forget, the heavy weightage that has fallen on the...
Supply Chain Crisis in the US: Causes, Effects, and Corrective Measures
If you have happened to follow the news in the recent past, you might be aware of the global supply chain crisis that is happening: The number of container ships around ports has doubled since AprilDwelling times of...
Enhance Holiday Post-Purchase Experience with Existing Tools
eCommerce brands are constantly looking forward to improve their services at every touchpoint to build a loyal customer tribe and grow. And one way they are advancing in their said vision is by constantly adopting newer...
5 Ways to Leverage Customer Support For Holiday Season Success
The Pivotal Role of Customer Support in Overall The Post-purchase CX A staggering 40% of customer support issues are Shipping, Delivery, and Returns related issues occurring in the post-purchase phase of the customer...
Differentiate Your Brand with CX for the Modern Holiday Shopper
Why Ecommerce Brands Must Double-down on CX Today’s eCommerce landscape has become highly competitive. There are tens and hundreds of brands with the same product and price ranges, leaving customers with a multitude of...
Returns Experience Management for Shopify Users
Are you an online retailer who runs their business on Shopify and wants to provide their customers with a streamlined returns experience? Then you’ve come to the right place. In this blog, we’ll cover… The...
Handling E-commerce Returns: How to Make Returns Frictionless and Maintain Profitability
Why E-commerce Businesses Must Not Overlook Their Customers' Returns Experience Digital businesses today spend a lot of time, money and human resources acquiring new customers and retaining them; but customer journeys...
Ajith Srinivasan
Post-purchase Interactions: The Key To Customer Delight
Post-purchase Interactions and Customer Delight Learning about post-purchase interactions is not rocket science. Just how you manage to interact across all touchpoints in your marketing channels, website, etc in the pre...
Shipping Carriers’ 100% Money-Back Guarantee Policies and Why Avoid Signing Refund Waivers
Shipping is an area of e-commerce business that is highly risk-worthy and more prone to errors than the other phases of the order journey. The carriers responsible for your customers’ orders during this stage are very...
Rohan Rinaldo Felix
Damaged Packages: How to Handle Them
Why Do Packages Get Damaged in the First Place? The packages you dearly send to your customers can get damaged for various reasons such as Mishandling at the sorting facility – sorting your fragile package under...
Everything You Need to Know about the Changes Made to Canada Post, UPS, FedEx and Purolator’s Money-back Guarantee
This article has been updated as of 23rd August, 2021. It’s been a year since the COVID-19 pandemic debuted and created panic across the globe, dramatically changing the way we live our lives. The eCommerce retail...
[eCommerce 2021] 6 Trends That You Need to Watch out For
Everybody loves memes… It really helps us take a breather from the pressures of work and cool off for a moment. And the best part, it’s a different joke that cracks us up every time! Every week there’s a new meme...
Lost Packages 101: How to Handle Them
When you ship through DHL, FedEx, UPS, or USPS most packages make it to their destinations intact and on time. But, what about those rare occurrences when packages are lost in transit? Who exactly gets blamed when this...
Joelah James