If you’re an e-commerce merchant who wants their business to become successful, you need to become the customers’ favorite (offer them a great experience, stay ahead of the competition, improve profit margins, and...
Author - Sashank Ravindranath
Sashank Ravindranath
How to Overcome E-commerce Shipping & Delivery Challenges
The shipping and delivery phase of an e-commerce order is filled with opportunities or ‘touchpoints’ that you can capitalize on to convert one-time shoppers into repeat customers and spread positive word of mouth to...
10+ E-Commerce Memes On Post-Purchase Experiences
Not just post-purchase or even e-commerce, but most blogs that you sit down to read, either in your leisure time or on the go — tell you two things. You can either do this or do not do this. How about something...
Post-Purchase Experience And Customer Lifetime Value (CLV): Relationship Goals
The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and...
5-Point Checklist To Reduce Post-Purchase Customer Inquiries
The post-purchase is an exciting phase for your customers, as it is the last station before they get to their destination called happiness from collecting their orders. However, with most e-commerce merchants not having...
FedEx & UPS Rate Increase for 2024
Introduction To The Rate Increase By Fedex And Ups In 2024 Counterparts, rivals, competitors — call them what you want. Shipping behemoths FedEx and UPS follow almost identical practices when it comes to services or...
Rohan Rinaldo Felix
How To Handle Returns And Exchanges During The Holidays
With increased holiday sales comes an inevitable surge in returns and exchanges that could be a challenge post the shopping fiesta of BFCM and Christmas. January is the peak month for package returns, with e-commerce...
Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs
Introduction Holiday shoppers don’t just mean the “I’m planning to spend (more than I usually do during the other months) for my holiday season needs by capitalizing on seasonal trends, special deals, and promotions”...
How To Exceed Your Customers’ Expectations For The Holiday Season
Want to truly stand out in this competitive e-commerce landscape and enjoy the fruits of holiday season success? Easy. Give your customers what they want. What customers want The increase in e-commerce-based...
Introducing LateShipment.com’s E-commerce Shipping Insurance — Smart, Simplified, and Automated
E-commerce Shipping: Everything That Is In Control And That Isn't As an e-commerce merchant, you put in a lot of effort to meticulously curate the stage of the customer journey that is under your control to motivate...
E-Commerce Post-Purchase CX Playbook For The Up-And-Coming Holiday Season
The Post-purchase CX Mandate Knowing what’s coming and staying ahead of delivery and return-related issues is key to perfecting post-purchase.However, e-commerce post-purchase issues are nothing out of the ordinary...
[Gorgias X Lateshipment.Com] Strengthening Customer Relationships With Post-Purchase Automation For 11 Key Events
Customer service in the post-purchase phase is really a hectic time for support teams. It is their time and opportunity to become sales agents, offering discounts to encourage repeat purchases, etc. However, due to the...
Lost And Damaged Packages Causing Trouble During The Holidays? Here Are 5 Simple Ways To Avoid Them
The holiday season should be a time for e-commerce businesses to celebrate after making successful sales but not stress about the possibility of your customers holding you accountable for their packages getting lost and...
Shipping Insurance Guide for E-commerce Businesses
As an e-commerce business owner, you’re no stranger to the intricate world of shipping and logistics. You work tirelessly to ensure that your products are carefully packaged, promptly shipped, and arrive safely in...
The Ultimate Handbook to Achieve Post-purchase Success with LateShipment.com and Zoho Desk
Customer service is an extremely critical function for any business and Zoho Desk is a powerful tool to help you orchestrate customer support flows of the highest quality to ensure standout customer experiences that...
11 Shipping Notifications To Be Sent During The Holiday Season
Holiday orders with your e-commerce business are always special for both your customers and you. For your customers, their purchases are usually gifts for their loved ones (or even for themselves) and for you, it is an...
How To Handle The Holiday Rush With Post-Purchase Order Tracking
The holiday shopping season means an entirely different thing for shoppers and merchants. For the latter, it’s not just about festivities, gift-giving, and visiting places but the busiest time of year, when they...